Angie Mena
Miami,FL
Summary
Experienced Medical Receptionist with over 4 years of expertise in managing front desk operations within busy healthcare settings. Proficient in insurance verification, appointment scheduling, and maintaining HIPAA compliance. Adept at delivering exceptional patient service, improving office efficiency, and supporting team members with clerical tasks.
Overview
10
10
years of professional experience
Work History
Front Desk Medical Receptionist
Revival Orthopedics
MIAMI, FL
08.2018 - Current
- Skilled in scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Experienced in accurately collecting, entering, and maintaining patient demographic information to ensure up-to-date and complaint-free medical records for seamless patient care and billing processes.
- Proficient in maintaining patient confidentiality and ensuring compliance with HIPAA guidelines, safeguarding sensitive health information through secure handling and communication practices.
- Delivered exceptional customer service by courteously interacting with patients and family members, fostering a welcoming and supportive environment.
Front Desk Medical Receptionist
Full Circle Health Care, Inc
Miami, FL
09.2014 - 07.2018
- Skilled in scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Experienced in accurately collecting, entering, and maintaining patient demographic information to ensure up-to-date and complaint-free medical records for seamless patient care and billing processes.
- Proficient in maintaining patient confidentiality and ensuring compliance with HIPAA guidelines, safeguarding sensitive health information through secure handling and communication practices.
- Delivered exceptional customer service by courteously interacting with patients and family members, fostering a welcoming and supportive environment.
Education
High School Diploma -
Coral Gables Senior High School Adult Education
Coral Gables, FL06-2007
Skills
- HIPAA Compliance
- Insurance Verification
- Schedule Coordination
- Patient Registration
- Check-in management
- Appointment management
- Call handling
- Patient Relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Medical Receptionist
Revival Orthopedics
08.2018 - Current
Front Desk Medical Receptionist
Full Circle Health Care, Inc
09.2014 - 07.2018
High School Diploma -
Coral Gables Senior High School Adult Education