Angie Parada
Miramar,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
Distribuciones Pharmahumana
Barranquilla, Atlantico
05.2015 - 05.2022
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified trends in customer marketplaces to develop valuable solutions.
- Introduced new methods, practices and systems to reduce turnaround time.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Risk Analyst
Seguros De Vida Colpatria
Barranquilla, Atlantico
06.2011 - 03.2014
- Instituted contingency plans, promoting business continuity through cross-training, documentation and data backups.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
Call Center Representative
Transcom
Barranquilla, Atlantico
05.2010 - 06.2011
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Risk Analyst - Insurance And Risk Management
Fasecolda
Bogota10.2012
Attorney - Law (Pre-Law)
Universidad Libre
Barranquilla11.2005
Skills
- Sales Team Development
- Verbal and Written Communication
- Staff Training
- Total Quality Management
- Staff Development
- Product Analysis
- Client Account Management
- Problem Resolution
- Interpersonal Skills
- Administrative Skills
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
General Manager
Distribuciones Pharmahumana
05.2015 - 05.2022
Risk Analyst
Seguros De Vida Colpatria
06.2011 - 03.2014
Call Center Representative
Transcom
05.2010 - 06.2011
Risk Analyst - Insurance And Risk Management
Fasecolda
Attorney - Law (Pre-Law)
Universidad Libre