Angie Pugh
Summary
Motivated Shift Leader experienced in overseeing daily operations and managing staff schedules. Enhanced team cohesion and operational performance through compassionate leadership and effective problem-solving. Focused on balancing customer and employee needs while driving workflow efficiency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Shift Leader
McDonald's
Grove Hill, Alabama
02.2017 - Current
- Supervised daily operations to ensure smooth service during peak hours.
- Trained and mentored new team members on customer service standards.
- Handled cash register and processed transactions accurately and efficiently.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels and placed orders to maintain stock availability.
- Enforced health and safety regulations to maintain a clean work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
Associate Degree in Nursing - Medical Assistant
Bryan University
Arizona City, AZ 08.2025 - 05.2026
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 08.2023 - 07.2024
Avalon Christian Academy
Mobile, ALSkills
- Shift leadership
- Team building
- Team motivation
- Shift scheduling
- Inventory management
- Cash handling
- Customer service management
- Patient service
- Healthcare knowledge
- Scheduling software
- Compliance standards
- Workplace safety
- Time management
- Flexible schedule
- Customer service
- Positive attitude
Timeline
Associate Degree in Nursing - Medical Assistant
Bryan University
08.2025 - 05.2026
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
08.2023 - 07.2024
Shift Leader
McDonald's
02.2017 - Current
Avalon Christian Academy