Ania Christian
Hammond,LA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Blackened Brew. Excelled in team training and customer service management, significantly enhancing service delivery and guest satisfaction. Skilled in money handling and verbal communication, adept at fostering positive customer experiences and streamlining operations for efficiency.
Overview
2
2
years of professional experience
Work History
Server Manager
Blackened Brew
Hammond, LA
12.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered resolutions to build customer satisfaction
- Hosted a Pink Out Day event, raised money from signature cocktails and donated a portion of the proceeds.
- Communicated between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled monetary transactions with accuracy to ensure seamless financial operations.
- Managed versatile roles including serving, bartending, and hosting to ensure a positive customer experience.
Hostess/Server
Pour House Pizza and Beer Garden
Hammond La
09.2022 - 05.2023
- Executed seamless table management across a high-volume environment to ensure consistent service quality.
- Provided timely food and beverage service, ensuring customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional service in dynamic, fast-paced environments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Hammond High Magnet School
Hammond, LA05.2023
Skills
- Operating system management
- Team Training
- Policy implementation
- Server scheduling
- Verbal and written communication
- Food safety
- Customer service management
- Money Handling
Timeline
Server Manager
Blackened Brew
12.2023 - Current
Hostess/Server
Pour House Pizza and Beer Garden
09.2022 - 05.2023
High School Diploma -
Hammond High Magnet School