Anielka Lainez
Houston
Summary
Detail-oriented individual experienced in supporting passengers with mobility challenges. Known for exceptional communication and problem-solving skills, committed to maintaining safety standards and delivering outstanding service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Wheelchair Agent
Unifi Service
Houston, TX
04.2026 - Current
- Assisted passengers with mobility needs, ensuring safe and efficient wheelchair transportation.
- Collaborated with team members to maintain operational readiness of equipment and tools.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Adhered to safety protocols while assisting individuals with varying mobility challenges.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Tax Preparer
Wall Street Income Tax
Pasadena, TX
01.2025 - 12.2025
- Prepared individual and business tax returns in compliance with IRS regulations.
- Conducted thorough reviews of client documentation for accuracy and completeness.
- Utilized tax preparation software to streamline filing processes and improve efficiency.
- Assisted clients in understanding tax obligations and available deductions.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Cleaning Assistant
The Cleaning Source
Houston, TX
07.2021 - 12.2024
- Performed thorough cleaning of residential and commercial spaces to ensure high standards of hygiene and presentation.
- Operated specialized cleaning equipment, including floor buffers and pressure washers, for efficient surface maintenance.
- Assisted in training new team members on cleaning protocols and safety procedures for consistent service delivery.
- Developed and implemented improved cleaning schedules, enhancing workflow efficiency across various client sites.
Sales Assistant
The Kings Store
Houston, TX
12.2017 - 02.2019
- Managed inventory levels, ensuring stock availability and timely replenishment.
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.
- Trained new team members on store policies and customer service standards.
- Collaborated with management to implement promotional strategies, driving customer engagement.
- Analyzed sales data to identify trends and suggest improvements for inventory management.
Sales Agent
Dolex Dollar Express Inc
Houston, TX
04.2014 - 04.2016
- Good communication skills and an excellent telephone manners.
- Operating cash register and handling money.
- Provided outstanding customer service.
- Ability to multi-task.
Education
GED -
North Star College
Houston, TXSkills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Good communication skills
- Bilingual Spanish and English
- Self-motivated
- Have professional style of communication and ability to build rapport with prospective clients
- Strong problem-solving abilities and conflict resolution
- Customer-focused with a positive attitude
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
Unifi Service
04.2026 - Current
Tax Preparer
Wall Street Income Tax
01.2025 - 12.2025
Cleaning Assistant
The Cleaning Source
07.2021 - 12.2024
Sales Assistant
The Kings Store
12.2017 - 02.2019
Sales Agent
Dolex Dollar Express Inc
04.2014 - 04.2016
GED -
North Star College