Anika Sawyer
New Haven,IN
Summary
Proactive and customer-focused, excelled at Penn Station by enhancing guest experiences through expert menu knowledge and efficient order management. Demonstrated strong teamwork and collaboration, alongside proficient food preparation skills. Significantly contributed to maintaining high standards of cleanliness and safety, ensuring positive company representation and customer satisfaction. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Shift Leader
Penn Station
Fort Wayne, Indiana
11.2023 - Current
- Supervise team members during busy shifts to ensure efficient service.
- Train new employees on food preparation and customer service standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Executed cashier duties by efficiently taking orders and processing payments to enhance customer experience.
- Delivered excellent customer service, contributing to a welcoming atmosphere and positive guest experiences.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Grilled vegetables such as onions, peppers and mushrooms for burgers and sandwiches.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Informed customers about daily specials in an engaging manner.
- Maintain cleanliness and organization of workstations and dining areas.
- Restocked kitchen supplies, ensuring availability of food products and utensils for smooth operations.
- Resolve customer complaints promptly to maintain satisfaction levels.
- Enforce safety and health regulations to ensure a safe working environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Busser
Takaoka of Japan
Fort Wayne, IN
04.2021 - 11.2022
- Bussed and reset tables in an orderly fashion.
- Cleared tables quickly and efficiently between courses to enhance guest experience.
- Ensured that each table was properly set before seating guests.
- Maintained cleanliness of dining area throughout shift to ensure a welcoming environment.
- Greeted customers and answered questions about menu items.
- Set tables properly before seating guests to facilitate smooth service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 06.2025 - 05.2026
Skills
- Shift leadership
- Team leadership
- Task Delegation
- Operational Efficiency
- Order Management
- Cash handling
- Food Quality Control
- Safe Food Handling
- Culinary Oversight
- Menu knowledge
- Customer Engagement
- Customer Service
- Conflict resolution
- Problem-solving
- Teamwork and Collaboration
- Client relations
Timeline
High School Diploma -
Penn Foster Career School
06.2025 - 05.2026
Shift Leader
Penn Station
11.2023 - Current
Busser
Takaoka of Japan
04.2021 - 11.2022