Aniqueca Scarlett
Northwell Health Physician Partners – Office Manager
Central Islip,NY
Summary
Dynamic and results-driven Office Manager with expertise in streamlining operations, optimizing team performance, and building client relationships. Proven track record of improving efficiency and customer satisfaction through process improvements and operational oversight. Eager to leverage strong communication, organizational, and relationship-building skills in pharmaceutical sales to drive growth, enhance client engagement, and support business objectives.
Overview
9
9
years of professional experience
Work History
Office Manager
Northwell Health Physician Partners
11.2019 - Current
- Led a team to manage patient services and support healthcare operations, enhancing patient care and efficiency.
- Built strong rapport with patients and medical staff, consistently resolving issues within 24 hours, improving patient satisfaction scores by 15%.
- Conducted patient and colleague presentations and webinars, showcasing persuasive communication and interpersonal skills.
- Streamlined scheduling processes for over 10,000 patients annually, ensuring seamless office operations and enhancing patient experiences.
- Identified and addressed scheduling barriers, implementing solutions that increased procedural efficiency and improved patient care.
Surgical Coordinator
Northwell Health Physician Partners
04.2017 - 11.2019
- Collaborated with surgeons and medical staff to schedule surgical procedures, maintaining accurate records, and improving scheduling efficiency.
- Managed patient expectations and resolved scheduling conflicts for over 80 patients per shift, ensuring smooth and timely operations.
- Gathered medical histories and critical patient data, contributing to comprehensive surgical planning and optimal patient care.
- Fostered strong relationships with physicians and administrative teams, enhancing service delivery and communication.
Store Manager
Sally Beauty Holdings Inc.
01.2016 - 11.2019
- Directed store operations, including inventory control, staff training, and customer service, to consistently exceed performance targets.
- Devised and implemented targeted marketing strategies, boosting customer engagement by 25% and driving a 15% increase in sales over six months.
- Trained and mentored sales associates, developing their product knowledge and customer service skills, leading to improved customer satisfaction and sales performance.
- Managed inventory tracking, physical counts, and loss prevention efforts, reducing shrinkage by 10%.
Education
High School Diploma -
Bay Shore Senior High School
Bay Shore, NYSkills
Client Relationship Management
Sales and Marketing Strategy
Communication and Presentation
Process Optimization
Team Leadership and Training
Data Analysis and Reporting
Inventory and Loss Management
Additional Information
Sport - Track and Field And Basketball
Timeline
Office Manager
Northwell Health Physician Partners
11.2019 - Current
Surgical Coordinator
Northwell Health Physician Partners
04.2017 - 11.2019
Store Manager
Sally Beauty Holdings Inc.
01.2016 - 11.2019
High School Diploma -
Bay Shore Senior High School