Anisha Standley

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Processed title and installment loans. Received payments over the phone.

• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Interacted with customers by phone, email or in-person to provide information
• Executed record filing system to improve document organization and management.
• Maintained staff directory and company policy handbook for human resources department.
• Provided safe mobility support to help patients move around personal and public spaces.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.

• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Prepared instruction materials, constructed bulletin boards and set up work areas.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Supported teacher in development of individual learning strategies.
• Maintained positive attitude and affirmatively communicated with each student.
• Interacted physically and verbally with students throughout each day.
• Oversaw class of students in absence of instructor.

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Administered medication as directed by physician.

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Kept notes of behavior issues, food served and medications administered to children.