Anissa Estrada
Pomona,CA
Summary
Proven leader and adept multitasker, I excelled at The Artist Pizzeria by significantly enhancing customer service through effective complaint resolution and team leadership. Skilled in cash handling and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
The Artist Pizzeria
04.2021 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
High School Diploma -
El Monte High School
El Monte, CASkills
- Cash handling oversight
- Task Delegation
- Customer Complaint Resolution
- Multitasker
- Communication
- Leadership
- Adaptability
Certification
- Certification of Completion in the subject of Bookkeeper Part1 & Part 2
- Certification of Completion in the subject of Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Shift Manager
The Artist Pizzeria
04.2021 - Current
High School Diploma -
El Monte High School