Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Anita Brown

Buffalo,NY

Summary

Personable and reliable Customer Service Professional with 5+ years of experience in customer support, telecommunications, and retail environments. Adept at troubleshooting, handling high call volumes, and resolving client concerns with empathy and efficiency. Actively seeking a remote customer service position where my communication skills and dedication to service excellence can thrive.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Mobile Activaction & Repair

Spectrum (Charter Communication LLC)
Amherst, New York
11.2024 - Current
  • Mobile activation repair devices
  • Troubleshoot services issues
  • Account management with some billing
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Customer Service Representative

Watco Companies
Pittsburg, Kansas
05.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Customer Service Associate/Dept. Manager

Wal-Mart
Florence, SC
06.2007 - 09.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

Graduate - Cdl

Quality Trucking School
Indianapolis, IN
03.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Follow-up skills
  • Customer relations
  • Call center experience

Certification

  • Commercial Driver's License (CDL), Class A, 03/01/28, KS, N (Tank vehicles), T (Double/triple trailers)
  • Driver's License, 03/01/38, Air Brake Endorsement, CDL, CDL A

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Mobile Activaction & Repair

Spectrum (Charter Communication LLC)
11.2024 - Current

Customer Service Representative

Watco Companies
05.2023 - 03.2024

Customer Service Associate/Dept. Manager

Wal-Mart
06.2007 - 09.2009

Graduate - Cdl

Quality Trucking School

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