Audai Demps
Lansing,MI
Summary
I am an ambitious student pursuing a doctor of medicine degree. Well versed in technical abilities, customer servicing, and strong interpersonal communication skills. Eager to contribute my developed knowledge in a lab, medical assistant role, or emergency medicine. Adaptable, dependable, driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Grifols Plasma Center
Lansing, MI, MI
02.2022 - Current
- Performed phlebotomy procedures on donors in a professional, safe and timely manner
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Maintained accurate records of patient test results and other relevant information in accordance with established policies and procedures.
- Implemented new policies and procedures related to specimen collection as directed by management.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Trained new staff on proper collection techniques and safety protocols.
- Cross trained in Plasma processing and Donor Center Technician
- Cleaned and calibrated laboratory equipment.
- Collected blood or tissue samples from patients for lab work.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Followed laboratory guidelines for handling biological specimens.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Followed safety protocols while operating hazardous materials and equipment.
Crew Trainer
Culver's Restaurant
Lansing, MI
01.2016 - 01.2019
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Instructed new team members on correct procedures for all areas of operations.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Upheld high standards of productivity and quality in all areas of operations.
- Complied with company service standards, including inventory and cash control procedures.
Registration Assistant
United We Dance Inc
Oak Brook, IL
06.2018 - 06.2018
- Provided excellent service and attention face-to-face to registered guest checking into the event.
- Assembled registration packages for over 600 event guest.
- Recognized by management for providing exceptional customer service.
Youth Volunteer Cheer Clinic
East Lansing High School
East Lansing, MI
09.2013 - 09.2018
- Coached, instructed and mentored children attending the summer cheer clinic.
- Facilitated activities, and assisted in preparing and serving lunches
Community Service Volunteer
Common Ground
Lansing, MI
07.2015 - 07.2018
- Cash handler, working vending carts
- Attentive to the customers needs, providing excellent customer servicing
- Worked long eight hour standing shifts
Education
EMT Certification - Emergency Medical Technician
Lansing Community College
Lansing, MI12.2021
Bachelor of Science - Biomedical
Western Michigan University
Kalamazoo, MI06.2021
Associate of Science - Biology
Lansing Community College
Lansing, MI05.2018
High School Diploma -
East Lansing High School
East Lansing, MI05.2018
Skills
- Customer Service
- Cash management
- Issue resolution
- Training and mentoring
- Laboratory safety procedures
- Specimen preparation
- Sample preparation and analysis
- Report and technical writing
- HIPAA compliance
- Documentation procedures expert
- Calm and level-headed under duress
- Analytical decision-making skills
- Conflict resolution abilities
- Charting expertise
- Specimen handling protocols
- Compassion
- Communication
- Alertness
- Physical strength
- First aid
- Medical equipment proficiency
- Incident command system (ICS) knowledge
- Understanding of medical terminology
Certification
- CPR Certification
- EMT-B Certification
Timeline
Lead Phlebotomist
Grifols Plasma Center
02.2022 - Current
Registration Assistant
United We Dance Inc
06.2018 - 06.2018
Crew Trainer
Culver's Restaurant
01.2016 - 01.2019
Community Service Volunteer
Common Ground
07.2015 - 07.2018
Youth Volunteer Cheer Clinic
East Lansing High School
09.2013 - 09.2018
EMT Certification - Emergency Medical Technician
Lansing Community College
Bachelor of Science - Biomedical
Western Michigan University
Associate of Science - Biology
Lansing Community College
High School Diploma -
East Lansing High School