AnJanae Rubin
Laplace,LA
Summary
Dedicated Shift Leader with expertise in team collaboration, inventory management, and customer service. Coordinates workflows to enhance operational efficiency while mentoring team members. Focused on employee oversight and process improvement, ensuring a proactive approach to daily operations.
Overview
9
9
years of professional experience
Work History
Shift Leader
Burger King
Lake Charles, Louisiana
12.2025 - 04.2026
- Supervised team members during peak hours, enhancing operational efficiency.
- Trained new staff on food preparation and customer service standards, improving onboarding process.
- Managed inventory levels to maintain stock availability and freshness.
- Ensured compliance with health and safety regulations in the kitchen area.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated shift schedules to maximize team coverage and meet customer demand.
- Monitored quality of food products to uphold brand standards consistently.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Shift Leader
Wendys Restaurant
Lake Charles, Louisiana
06.2025 - 12.2025
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Ensured product quality by inspecting items before use or sale.
- Coordinated daily workflow and scheduled staff based on business needs to ensure optimal coverage.
- Scheduled team members for shifts based on business needs and customer demand.
- Trained and mentored employees to enhance their professional skills and support career growth.
- Led onboarding for new employees, sharing knowledge of company programs to facilitate smooth integration.
Assistant General Manager
TA Travel Center
Laplace, Louisiana
02.2024 - 03.2025
- Assisted in managing daily operations of travel center services.
- Coordinated staff schedules to optimize coverage and enhance service levels.
- Supervised inventory management processes for retail and fueling operations.
- Trained new employees on company policies and operational procedures.
- Collaborated with vendors to enhance product offerings and streamline supply chain processes.
- Ensured that customer service standards were met or exceeded at all times.
- Managed store cash intake with precision and ensured timely bank deposits.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Assistant Property Manager
Heritage Property Management
Hattiesburg, Mississippi
08.2022 - 02.2024
- Managed tenant communications and responded to inquiries promptly.
- Assisted in lease administration and prepared necessary documentation.
- Maintained accurate records of tenant accounts and payment histories.
- Coordinated resident events to foster community engagement and improve resident satisfaction.
- Resolved maintenance-related complaints from tenants promptly to ensure a positive living experience.
- Secured first month's rent and security deposit from tenants to ensure a smooth move-in process.
- Built strong, professional relationships with residents through consistent, high-quality service and engagement.
- Reviewed existing lease documents to ensure they remained current and compliant with local laws.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Team Leader
Circle K
Laplace, Louisiana
07.2017 - 01.2021
- Developed and implemented training programs that improved team service quality and customer satisfaction.
- Trained and mentored new staff on customer service techniques and sales processes.
- Supervised daily store operations and ensured compliance with company policies.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Fostered a positive work environment that encouraged collaboration and teamwork among staff.
- Coordinated inventory management and organized product displays to increase product visibility and enhance customer engagement.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
High School Diploma -
LaGrange High
Lake Charles, LA05-2019
Skills
- Shift leadership
- Staff training
- Team supervision
- Operations oversight
- Store operations oversight
- Inventory management
- Food safety compliance
- Cash handling
- POS system operation
- POS deletions
- Time management
- Performance assessment
- Quality assurance
- Customer resolution
- Safety procedures
- Action planning
- Team motivation
- Consumer interaction
- Employee relations
- Positive attitude
- Operations oversight
- Role modeling
Timeline
Shift Leader
Burger King
12.2025 - 04.2026
Shift Leader
Wendys Restaurant
06.2025 - 12.2025
Assistant General Manager
TA Travel Center
02.2024 - 03.2025
Assistant Property Manager
Heritage Property Management
08.2022 - 02.2024
Team Leader
Circle K
07.2017 - 01.2021
High School Diploma -
LaGrange High