Anjanette Dixson
Joliet,IL
Summary
Dedicated administrative professional with experience in managing patient scheduling and documentation. Known for strong communication skills and adaptability, consistently ensuring compliance and improving clinic workflow efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Prime Healthcare Group
301 N Madison St. Suite 300
03.2023 - Current
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Coordinated medical record management, maintaining accuracy and compliance with privacy regulations.
- Implemented electronic health record systems, optimizing data accessibility and enhancing workflow productivity.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Check-in, check-out patients
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Medical Assistant
Prime Healthcare Group
03.2023 - Current
- Administered patient vital signs and medical histories to ensure accurate assessments.
- Coordinated patient scheduling and follow-ups, optimizing clinic workflow efficiency.
- Assisted healthcare providers with examinations and procedures, enhancing patient care quality.
- Managed electronic health records, ensuring data accuracy and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Certified Nursing Assistant
Prime Healthcare Group
Joliet, IL
04.2017 - 03.2023
- Administered patient care, assisting with daily living activities and ensuring comfort
- Monitored vital signs and documented changes in patient conditions
- Communicated effectively with healthcare team members to coordinate patient care
- Assisted in the implementation of care plans, tailoring approaches to individual needs
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Associate of Science - Health Care Administration
Colorado Technical University
Colorado Springs, CO10-2022
Skills
- Office administration
- Computer skills
- Microsoft Word
- Customer service
- Microsoft outlook
- Scheduling
- Documentation and recordkeeping
- Appointment scheduling
- Mail management
- Multi-line telephone systems
Certification
Certified Nursing Assistant
Timeline
Administrative Assistant
Prime Healthcare Group
03.2023 - Current
Medical Assistant
Prime Healthcare Group
03.2023 - Current
Certified Nursing Assistant
Prime Healthcare Group
04.2017 - 03.2023
Associate of Science - Health Care Administration
Colorado Technical University