Anna Beck
Charlotte,NC
Summary
Highly successful in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced in customer service including meeting needs, assisting with problems, and exceeding expectations to provide the best service. Highly skilled in organization of work spaces and company information. Diligent in time-management to ensure all responsibilities are completed and room for additional tasks is available. Promoted quickly to Team Lead at Panera Bread and Lead Barista at Scooter's Coffee due to reliability, easy-going personality, and leadership skills.
Overview
3
3
years of professional experience
Work History
Crew Member
Trader Joe's
Charlotte, NC
07.2022 - 07.2023
- Provided excellent customer service according to WOW Satisfaction standards.
- Created signs, kept track of pricing, and organization of the art department.
- Managed time to ensure completion of stocking, cash register operation, customer satisfaction, cleanliness, and other essential operations.
Lead Barista
Scooter's Coffee
Indian Trail, NC
06.2021 - 07.2022
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste, and reducing operational costs.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Team Lead
Panera Bread
Matthews, NC
11.2020 - 01.2021
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
Associate of Arts - Fine Arts - Visual Arts
Central Piedmont Community College
Charlotte, NC12.2025
High School Diploma -
Performance Learning Center
Concord, NC01.2017
Skills
- Customer Service
- Time Management
- Self-discipline
- Leadership Qualities
- Phone Etiquette
- Communication Skills
- Organization skills
- Microsoft Word
- Microsoft Outlook
Timeline
Crew Member
Trader Joe's
07.2022 - 07.2023
Lead Barista
Scooter's Coffee
06.2021 - 07.2022
Team Lead
Panera Bread
11.2020 - 01.2021
Associate of Arts - Fine Arts - Visual Arts
Central Piedmont Community College
High School Diploma -
Performance Learning Center