Anna Bush
Bay City,TX
Summary
Professional customer service representative prepared for high-impact roles in front desk operations. Skilled in addressing patient needs efficiently and maintaining welcoming environment. Highly reliable team player with focus on seamless collaboration and adaptability to changing demands. Known for excellent communication and multitasking abilities.
Overview
29
29
years of professional experience
Work History
Front Desk Representative
Berkeley Eye Center
03.2025 - Current
- Coordinated check-in and check-out processes, ensuring efficiency and accuracy in medical records, contact information and insurance information
- managing multiline phone system
- managing daily clinic schedule
- patient triage
- insurance verification
- referral management
Clinical Administrator/Front Desk/ Optician
Mann Eye Institute
05.2021 - 03.2025
- Daily Management of optometrist clinic and optical.
- Answering phones, triage of calls and scheduling appointments
- Verifying medical and vision insurance/Vision Aging Report
- Filing vision Insurance for clinic and optical material
- Selling glasses and contacts
- Dispensing glasses and contacts
Assistant to Physician/Scribe/Procedure Technician/ Ophthalmic Tech.
Texan Eye
05.2007 - 12.2013
- Daily management and patient flow of retina clinic
- Greeting Patients/Answering phones
- Staging Patients
- Post Op Instruction Education
- Setting up and Assisting with Laser Procedures and Injections
- Coding of all visits and surgeries
- Contact between Dr. and patients
- Contact between Dr. and Surgery Center
- Scheduling of surgeries, appointments, and special testing
- Scribing and assisting doctor during all exams
- Can perform ophthalmic diagnostic testing
- Skills Used
- Customer Service
- Patient Privacy
- Organization
- Leadership
- Maintaining Accurate Records/Charts
- Multitasking
Optometric Assistant
Cuero Eye Care
05.2006 - 05.2007
- Auto-refraction, History and chief complaint, Acuities
- Scheduling Patients
- Assembly and Dispensing of glasses.
- Skills Used
- Patient Privacy
- Customer Service
- Organization
- Problem Solving
- Records Management
Surgical Technologist/Medical Records Clerk
Jackson Healthcare Center
08.2005 - 05.2006
Operations Assistant/Customer Service Representative/ New Account Rep
First National Bank of Bay City
01.1997 - 01.2003
Education
Certificate - Surgical Technology
Wharton County Junior College
Wharton, TX01.2005
Skills
- Problem-solving skills
- Time management
- Listening skills
Timeline
Front Desk Representative
Berkeley Eye Center
03.2025 - Current
Clinical Administrator/Front Desk/ Optician
Mann Eye Institute
05.2021 - 03.2025
Assistant to Physician/Scribe/Procedure Technician/ Ophthalmic Tech.
Texan Eye
05.2007 - 12.2013
Optometric Assistant
Cuero Eye Care
05.2006 - 05.2007
Surgical Technologist/Medical Records Clerk
Jackson Healthcare Center
08.2005 - 05.2006
Operations Assistant/Customer Service Representative/ New Account Rep
First National Bank of Bay City
01.1997 - 01.2003
Certificate - Surgical Technology
Wharton County Junior College