Anna Crowley
Kansas City,MO
Summary
Dynamic healthcare professional with extensive experience in patient scheduling, medical records management, and front-desk operations. Proven ability to leverage strong communication and organizational skills to optimize patient care and streamline office efficiency. Deep understanding of healthcare protocols, complemented by a solid track record of upholding patient confidentiality and ensuring high levels of satisfaction. Committed to fostering a welcoming environment that prioritizes patient needs while enhancing operational workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Northland Obstetrics & Gynecology
05.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Shift Supervisor
CVS Pharmacy
10.2024 - 05.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Retail Sales Associate
La-Z-Boy
06.2021 - 05.2022
- Demonstrated expertise in interior design concepts.
- Managed customer orders and ensured order accuracy.
- Maintain clean work space/organize vignettes.
- Engage in collaborative efforts when required.
- Delivered exceptional customer service that led to enhanced guest satisfaction.
- Enhanced revenue through strategic and eye-catching store presentations.
- Schedule and organize appointments.
Warehouse Associate
Midwestern Printing & Packaging
06.2020 - 06.2021
- Maintained accuracy in order fulfillment activities.
- Organized and sanitized the work environment.
- Streamlined warehouse operations through effective item arrangement.
- Contributed to collaborative efforts for successful task execution.
Online Personal Shopper
Walmart
02.2019 - 10.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Education
Diploma - undefined
Kearney High School
Kearney, Mo05.2020
Skills
- Cash Handling
- Employee training
- Workplace safety
- Staff management
- Conflict Resolution
- Appointment scheduling
- Medical terminology
- Customer service
- Problem-solving
- Self-motivated and disciplined
- Packaging and labeling
Certification
Pharmacy Technician
CUST
Marketing/Advertising, Business Law, Art I/ArtII/ArtIII, Early Childhood Education/Lab, Interior Design, Communication & Relationships
Timeline
Medical Receptionist
Northland Obstetrics & Gynecology
05.2025 - Current
Shift Supervisor
CVS Pharmacy
10.2024 - 05.2025
Retail Sales Associate
La-Z-Boy
06.2021 - 05.2022
Warehouse Associate
Midwestern Printing & Packaging
06.2020 - 06.2021
Online Personal Shopper
Walmart
02.2019 - 10.2019
Diploma - undefined
Kearney High School
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