Anna DeHoyos
Iraan ,TX
Summary
Dynamic and results-driven professional with extensive experience in staff leadership and inventory control at Allsups Convenience Store. Proven track record in enhancing team performance and customer satisfaction through effective training and problem resolution. Adapt at managing operations efficiently while fostering a positive work environment and strong communication among team members.
Overview
2
2
years of professional experience
Work History
Manager In Training
Allsups Convience Store
Iraan, TX
08.2024 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Family Dollar
Assistant Manager
Iraan, TX
04.2023 - 08.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Gained knowledge of company policies, protocols and processes
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Degree - Business Administration
Southern New Hampshire University
Hooksett, NH07.2026
Skills
- Staff leadership
- Technical skills
- Quality management
- Business administration
- Task delegation
- Team leadership
- Computer skills
- Documentation and reporting
- Managing operations and efficiency
- Positive attitude
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skill
- Verbal and written communication
- Problem resolution
- Work Planning and Prioritization
Timeline
Manager In Training
Allsups Convience Store
08.2024 - Current
Family Dollar
Assistant Manager
04.2023 - 08.2024
Associate Degree - Business Administration
Southern New Hampshire University