ANNA GEZALYAN
Panorama City
Summary
Very effective communicator, responsible individual, and compassionate person. Strengths include customer service, supervising, and being a team leader. Very responsible and trustworthy. Other assets include planning and organizing in a very efficient manner. Enjoy learning new tasks and always enthusiastic to work.
Results-driven professional with background in authorization coordination, known for high standards and commitment to excellence. Expertise in managing authorization processes and improving operational workflows. Recognized for strong collaborative skills and adaptability, ensuring seamless team dynamics and goal achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Los Angeles Center for Ear Nose Throat & Allergy
04.2022 - 05.2024
- Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
- Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
- Conducted patient education sessions, providing information on treatment plans and home care instructions.
- Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
Authorization Coordinator/Front Desk
Authorization Coordinator/Front Desk
10.2019 - 03.2022
- Checking in/out patients for appointments
- Using different medical group portals to do authorizations for necessary medical attention
- Working with different insurances and checking eligibility for patients
- Faxing medical records to specialist’s office
- Picking up phone calls, scheduling appointments, helping patients with any needs
- Managing all paperwork and scanning them into patient’s charts
- Using programs like Office ally to update patient demographics
Receptionist
Polish Me Pretty Nail Bar
07.2018 - 08.2019
- Greeting clients with a great attitude and directing them to the correct station
- Performing transactions for client services (via cash and card)
- Answering phone calls, scheduling and confirming appointments
- Maintaining a clean environment
Office Receptionist
Comfort Zone Heating & Air Plus
06.2017 - 08.2017
- Picked up phone calls, communicated customer’s needs, scheduled immediate appointments
- Organized and created files for clientele information
- Talked to insurance companies about payments
Cashier and Stocker
Party World
03.2017 - 07.2017
- Opened & closed store
- Organized inventory & products in the store
- Monitored pacing to quickly assist all customers
- Managed store alone
Stocker and Cleaner
Glendale Halloween
09.2016 - 11.2016
- Learned and applied sale technique in order to see items efficiently and productively
- Cleaned store to maintain a professional and clean environment
- Communicated with customers and guided them to what they needed
- Stocked inventory
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA03-2025
High School -
Herbert Hoover High School
Glendale, CA06.2018
Public Safety Academy at Hoover High School
Glendale, CA06.2017
Skills
- Communication skills
- Incident Command Systems 100
- CPR Certification
- Bilingual
- Shedul
- Clover
- Microsoft Word
- Organizational growth
- Critical thinking
- Strong communication skills
- Prior authorization
Certification
- Six Sigma Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Los Angeles Center for Ear Nose Throat & Allergy
04.2022 - 05.2024
Authorization Coordinator/Front Desk
Authorization Coordinator/Front Desk
10.2019 - 03.2022
Receptionist
Polish Me Pretty Nail Bar
07.2018 - 08.2019
Office Receptionist
Comfort Zone Heating & Air Plus
06.2017 - 08.2017
Cashier and Stocker
Party World
03.2017 - 07.2017
Stocker and Cleaner
Glendale Halloween
09.2016 - 11.2016
High School -
Herbert Hoover High School
Public Safety Academy at Hoover High School
- Six Sigma Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Bachelor of Science - Nursing
West Coast University
Similar Profiles
Edith SanchezEdith Sanchez
Medical Assistant at Los Angeles Center For Ear, Nose, Throat And AllergyMedical Assistant at Los Angeles Center For Ear, Nose, Throat And Allergy
Adriana RosasAdriana Rosas
Medical Assistant at Los Angeles Center For Ear, Nose, Throat And AllergyMedical Assistant at Los Angeles Center For Ear, Nose, Throat And Allergy
Laura Lewis-StacyLaura Lewis-Stacy
Certified Clinical Medical Assistant at Ear, Nose, Throat and Allergy ConsultantsCertified Clinical Medical Assistant at Ear, Nose, Throat and Allergy Consultants