Anna Kozlowska
Brooklyn,NY
Summary
Motivated server/ bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Morso Nyc
03.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
Bartender
Mark's Off Madison
02.2022 - 04.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Server
La Sirene Soho
04.2021 - 02.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Rosie O'Grady's
07.2017 - 03.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts -
Hunter College of The City University of New York
New York, NY05.2009
Skills
- Daily specials memorization
- Point of sale operation
- Front-of-house display creation
- Food safety understanding
Timeline
Server
Morso Nyc
03.2023 - Current
Bartender
Mark's Off Madison
02.2022 - 04.2023
Server
La Sirene Soho
04.2021 - 02.2022
Server
Rosie O'Grady's
07.2017 - 03.2020
Bachelor of Arts -
Hunter College of The City University of New York