Detail-oriented manager adept at coordinating reservation systems and resolving guest inquiries. Committed to fostering teamwork and delivering exceptional customer service during peak hours.
Overview
6
6
years of professional experience
Work History
Hostess Manager
Amalfi Costal Kitchen
Hampton Bays, NY
05.2024 - Current
Managed daily hostess operations to ensure efficient guest seating and service flow.
Trained and supervised junior host staff, fostering a collaborative work environment.
Coordinated reservation systems to optimize table turnover and minimize wait times.
Resolved guest inquiries and concerns with professionalism, enhancing customer loyalty.
Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
Private Nanny
Amy Smail
Boca Raton, FL
09.2024 - 09.2025
Supervised daily activities and educational play for children, fostering a nurturing environment.
Coordinated schedules and routines, ensuring consistency in children's daily life.
Implemented safe transportation practices for school drop-offs and extracurricular activities.
Enhanced children's social skills through organized group activities and playdates with peers.
Implemented daily routines for optimal child development and created a structured environment.
Restaurant Hostess
Canal Cafe
Hampton Bays, NY
05.2020 - 08.2022
Greeted and seated guests efficiently, managing flow during peak hours.
Coordinated reservation management systems to optimize seating arrangements.
Assisted with menu explanations, enhancing guest dining experiences.
Trained new staff on hosting procedures and customer service standards.