Anna Melendez
Fountain Hill,PA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
18
18
years of professional experience
Work History
Cashier Team Lead
Sodexo Remote Sites
Bethlehem , PA
05.2022 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Greeted customers promptly and responded to questions.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Prep Cook
Heathland Hospitality
Bethlehem , PA
08.2022 - 03.2023
- Maintained records of daily food usage in accordance with health regulations.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Received and stored food and supplies.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Checked quality of food products to meet high standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Inspected finished dishes for quality assurance purposes.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Assisted in serving meals to customers as needed.
- Checked freshness of food and ingredients prior to use.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Server
Villa Restaurant Group
Bethlehem, Pennsylvania
02.2020 - 10.2022
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Special Needs Bus Monitor
Bethlehem school District
Bethlehem, Pennsylvania
08.2019 - 03.2022
- Ensured proper use of wheelchairs, lifts, and other mobility devices.
- Conducted daily visual checks of vehicle interior for cleanliness, damage.
- Escorted younger students across roads or highways.
- Provided guidance and support to students while maintaining a safe, orderly environment on the bus.
- Adhered to district policies regarding student discipline and safety procedures.
- Assisted in loading and unloading wheelchair-bound students onto the bus safely.
- Greeted students and family members or caregivers at each stop.
- Readied vehicles for departure by closing windows, securing doors.
- Maintained records of student attendance and behavior during trips.
- Monitored students during route to maintain bus safety.
- Informed parents about any issues concerning their children's transportation needs.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
Food Service Worker
Sacred heart hospital
Allentown, Pennsylvania
06.2015 - 06.2019
- Maintained accurate records of sales transactions for end-of-day reports.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
- Assembled and served meals according to specific guest requirements.
- Set up, restocked and cleaned dining areas.
- Ensured that all foods were prepared according to health department regulations.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted in the preparation of food items according to recipes and instructions.
- Greeted customers upon arrival in the dining area.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Organized take-out orders for customers who requested them.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Properly stored all leftover food items after each shift.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Acquired new skills to support team and further accommodate customer needs.
- Packaged and bagged cooked food and prepared items.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Food Service Worker
ST.Lukes Sacred Heart campus
Allentown, Pennsylvania
04.2015 - 06.2019
- Maintained accurate records of sales transactions for end-of-day reports.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
- Assembled and served meals according to specific guest requirements.
- Replenished condiments at customer tables as needed.
- Set up, restocked and cleaned dining areas.
- Ensured that all foods were prepared according to health department regulations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted in the preparation of food items according to recipes and instructions.
- Greeted customers upon arrival in the dining area.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Followed recipes and customer requests to prepare meals.
- Monitored food temperatures to ensure safety and quality standards were met.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized take-out orders for customers who requested them.
- Assisted with inventory management and restocking supplies as needed.
Certified Nursing Assistant
Walnut Hill Care Center
New Britain, Connecticut
11.2006 - 04.2011
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Participated in educational programs related to nursing assistant skills development.
- Reported changes in patient condition to registered nurse or physician.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Responded quickly to emergency situations involving sudden illness or injury.
- Transported patients to treatment units, using wheelchair or stretcher.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support to family members regarding end-of-life decisions.
- Observed patients for any changes in their physical or mental condition.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Rehabilitation Assistant
New Britain General Hospital
New Britain, Connecticut
05.2007 - 07.2010
- Facilitated group sessions designed to promote peer support among individuals receiving rehabilitative services.
- Attended meetings related to patient care management or quality assurance initiatives.
- Instructed patients on how to perform activities of daily living.
- Provided rehabilitative services to patients with physical and mental disabilities.
- Assisted in the development of individual treatment goals for each patient.
- Provided emotional support to patients during challenging times or difficult procedures.
- Demonstrated proper use of assistive devices such as wheelchairs, walkers, canes, crutches, braces, orthotics and prosthetics.
- Developed educational materials related to rehabilitation topics for use by staff or clients.
- Maintained accurate records of treatments provided and patient progress notes.
- Monitored patient response to treatments and therapies and reported changes in condition promptly to physicians or other medical personnel.
- Encouraged positive behaviors through reinforcement techniques such as verbal praise or tangible rewards.
- Worked closely with other healthcare professionals to coordinate care for patients.
- Performed physical therapy exercises with patients to improve mobility, strength, coordination, and balance.
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
Education
Associate Degree in Nursing -
Tunxis Community College
Farmington CT08-2006
High School Diploma -
Queens Vocational Technical
Long Island City, NY06-1999
Skills
- Cashier training
- Workflow optimization
- Product restocking
- Report generation
- Store policies enforcement
- Workload prioritization
- Deposit preparation
- Cash handling
- Positive attitude
- Coaching and mentoring
- Payment processing
- Data entry accuracy
- Attention to detail
- Adaptability and dependability
- Cash handling expertise
Timeline
Prep Cook
Heathland Hospitality
08.2022 - 03.2023
Cashier Team Lead
Sodexo Remote Sites
05.2022 - Current
Server
Villa Restaurant Group
02.2020 - 10.2022
Special Needs Bus Monitor
Bethlehem school District
08.2019 - 03.2022
Food Service Worker
Sacred heart hospital
06.2015 - 06.2019
Food Service Worker
ST.Lukes Sacred Heart campus
04.2015 - 06.2019
Rehabilitation Assistant
New Britain General Hospital
05.2007 - 07.2010
Certified Nursing Assistant
Walnut Hill Care Center
11.2006 - 04.2011
Associate Degree in Nursing -
Tunxis Community College
High School Diploma -
Queens Vocational Technical