Anna Moscatelli
Post Falls,ID
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Couer climbing company
Post Falls, Idaho
05.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Barista
Union roasters
Post Falls, ID
11.2022 - 10.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Baker
Union roasters
Couer D’alane, ID
03.2023 - 07.2023
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
Retail Sales Associate
Beau monde clothing
Couer D’alane, ID
05.2021 - 08.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Education
High School Diploma -
Kootenai Bridge Academy
Couer D’alane, IDSkills
- Appointment confirmation
- Inventory Control
- Customer Service
- Researching skills
- Listening Skills
- Espresso machine operation
- Opening and closing duties
- Menu Memorization
- Team Player
Timeline
Front Desk Receptionist
Couer climbing company
05.2023 - Current
Baker
Union roasters
03.2023 - 07.2023
Barista
Union roasters
11.2022 - 10.2023
Retail Sales Associate
Beau monde clothing
05.2021 - 08.2022
High School Diploma -
Kootenai Bridge Academy