Anna Ngo
Content Creator Manager, Website Builder, Receptionist
Edison
Summary
Dynamic Receptionist with a proven track record at Annie Eyelash & Permanent Makeup Salon, enhancing customer satisfaction and streamlining operations. Expert in office management and customer relations, adept at multitasking and maintaining professionalism. Achieved increased efficiency through effective communication and organizational skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Receptionist
Annie Eyelash & Permanent Makeup Salon
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Edison High School
Edison, NJ 05.2001 -
Skills
Data Entry
Telephone skills
File Management
Office Management
Administrative Support
Scheduling
Customer/Client relations
Organization skills
Verbal and written communication
Staff Management
Professionalism
Social Media Marketing
Languages
Chinese (Mandarin)
Native or Bilingual
Vietnamese
Native or Bilingual
Korean
Limited Working
Interests
Photography
Cinemetography
Finance & Marketing
Business Management
Photography
I take professional photos and shoots for fun. Landscapes, Vintage portraits, etc. I have an online portfolio on instagram @naluhong.
Timeline
Receptionist
Annie Eyelash & Permanent Makeup Salon
06.2022 - Current
High School Diploma -
Edison High School
05.2001 -
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