Anna Pro
Fairbanks,AK
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Determined to strive for excellence.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Westmark Hotels
2008.04 - 2009.11
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and checked them in.
Medical Call Center Representative
Keiser Permanente
2000.03 - 2001.08
- Maintain a high level of security and confidentiality
- Book appointments
- Responded to customer calls and emails
Customer Service Representative
Maximus HCO
1999.04 - 2000.11
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Research and resolve customer inquiries and complaints quickly.
- Patient confidentiality
Education
GED -
Bismarck High School
Bismarck, NDSkills
- Call forwarding
- Researching skills
- Appointment Scheduling
- Documentation
- Courteous and Professional
- Problem-Solving
- Telephone Etiquette
- Fast learner
- Team player
Languages
Russian/Ukranian
Full Professional
Timeline
Front Desk Receptionist
Westmark Hotels
2008.04 - 2009.11
Medical Call Center Representative
Keiser Permanente
2000.03 - 2001.08
Customer Service Representative
Maximus HCO
1999.04 - 2000.11
GED -
Bismarck High School
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