Anna Sager
Claims Specialist
Lago Vista,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Keyholder
Daniel’s Jewelers
Austin, TX
05.2022 - Current
- Opened inventory boxes and restocked jewelry cases.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Trained new members in successful strategies to meet operational and sales targets.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 2 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
Bodily Injury Claims Specialist
State Farm Insurance Inc
Austin, TX
02.2014 - 10.2022
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Prepared complex reports and escalated claims with significant indemnity exposure to supervisor for further investigation.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Property Claims Specialist
State Farm Insurance Inc
Austin, TX
06.1998 - 02.2014
- Maintained claims data in Enterprise Claims systems.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Directed and coordinated various investigations conducted by field investigation team.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Education
Bachelor Of Applied Science - Business Management
Park University
Kansas City, MO 05.1994 - 05.1998
Skills
Flexible and Adaptable
undefinedCertification
Arbitration Forums, Master Arbitrator-Property
Licenses
All Lines Texas Adjusters License
New Hampshire License
Vermont License
Connecticut License
Delaware License
Timeline
Keyholder
Daniel’s Jewelers
05.2022 - Current
Bodily Injury Claims Specialist
State Farm Insurance Inc
02.2014 - 10.2022
Arbitration Forums, Master Arbitrator-Property
05-2001
Arbitration Forums, Master Arbitrator - Auto
05-2001
Property Claims Specialist
State Farm Insurance Inc
06.1998 - 02.2014
Bachelor Of Applied Science - Business Management
Park University
05.1994 - 05.1998
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