Anna Silva Gonzalez
Firebaugh,CA
Summary
Resourceful individual with a solid background in customer service and educational support. Known for strong interpersonal skills and ability to engage diverse audiences, committed to creating positive experiences and maintaining operational excellence. Adaptable professional with a background in customer service and child development. Known for effective communication and time management skills, ready to leverage strengths to enhance team performance and support student success.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Crew Member
McDonald's
Mendota, California
06.2023 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to ensure efficient service and smooth operations.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Assembled and served meals according to specific guest requirements.
- Maintained cleanliness and organization in dining and kitchen areas.
- Adhered to health department regulations regarding food handling procedures.
Volunteer
West Hills College
Chowchilla, California
04.2025 - 05.2025
- I volunteered here while doing my CNA program for about three weeks.
- I assisted in brief changes, helped make beds, and fed others, along with other tasks.
- During my time volunteering here, I was able to learn many useful skills, which include:
- Time management, teamwork, de-escalation, empathy with boundaries, patience, accountability, attention to detail, and resilience.
- I followed the instructions given by my supervisors, and successfully accomplished my tasks within the designated timeframe.
Child Development ROP
Firebaugh High School
Firebaugh, CA
08.2021 - 06.2023
- I would go out three times a week to help the instructor with the kids and do volunteer work.
- I would assist them with schoolwork or classwork—anything they needed help with.
- I would try to resolve conflict between the students and redirect their attention.
- It would also challenge me to work with different types of behaviors, since each kid is different, so I would try to accommodate their needs.
- Prioritized and ordered efforts to efficiently fulfill goals.
- Completed day-to-day duties accurately and efficiently.
- I approached the students and engaged in discussion through the application of effective interpersonal and people skills.
Education
Associate of Science - Health Science
West Hills College
Firebaugh 05-2025
High School Diploma -
Firebaugh High School
Firebaugh06-2023
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Lesson planning
- Classroom management
- Effective communication
- Time management
- Volunteer coordination
- Reliability and punctuality
- Willingness to learn
- Multitasking and organization
- Flexible schedule
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Certification
CNA-certified nursing assistant
Timeline
Volunteer
West Hills College
04.2025 - 05.2025
Crew Member
McDonald's
06.2023 - Current
Child Development ROP
Firebaugh High School
08.2021 - 06.2023
Associate of Science - Health Science
West Hills College
High School Diploma -
Firebaugh High School