Anna Williams
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
6
6
years of professional experience
Work History
Crew Member
Popeyes Louisiana Kitchen
01.2025 - 04.2025
- Greet customers, take orders, and process payments.
- Prepare and package food and drinks, and ensure food quality and temperature.
- Unload and stock inventory items. Keep the kitchen and dining areas clean and sanitized.
- Be punctual and regularly attend assigned shifts.
- Delivered exceptional customer service in high-volume environment.
- Operated kitchen equipment efficiently, ensuring food safety standards.
Support Service Aide
NFTEC
06.2024 - 10.2024
- Prepared and served meals to patients, ensuring adherence to dietary restrictions and preferences.
- Maintained cleanliness and sanitation of food service areas, following health and safety regulations.
- Collaborated with kitchen staff to ensure timely delivery of meals to patients' rooms or dining areas.
- Provided excellent customer service by addressing patient inquiries and concerns in a professional manner.
- Assisted in training new staff on procedures and best practices to ensure compliance and consistency.
- Streamlined communication between departments, improving response times and service delivery.
- Managed inventory of supplies to ensure availability while minimizing excess expenditure on resources.
Store Associate (Full Time)
The UPS Store
01.2024 - 03.2024
- Operate various equipment such as copiers, printers, and packaging machines.
- Handle customer inquiries and resolve issues in a professional and timely manner.
- Upsell additional services and products to meet customers.
- Adhere to company policies and procedures.
- Operated various shipping software to manage shipments and track packages efficiently.
- Assisted customers with shipping and packing services, ensuring accurate completion of orders.
Package Handler
FedEx Ground
04.2023 - 08.2023
- Use hand-held scanners and physical logs to accurately track parcels’ movements.
- Assemble, seal and load packages into correct trucks.
- Operated automated sorting equipment to ensure efficient processing of packages.
- Collaborated with team members to optimize workflow and reduce delays.
Roller Welder
ClosetMaid
04.2023 - 08.2023
- Operate rod machine, engage clutch and maneuver levers to guide rod machine.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored equipment performance, ensuring compliance with safety standards and operational protocols.
- Operated roller machinery to efficiently assemble products within production line.
Correctional Officer (Full Time)
CoreCivic
08.2022 - 04.2023
- Provide high-quality corrections and detention management solutions to governmental agencies.
- Maintain law and order of inmates at correctional facilities throughout Florida.
- Properly transport inmates to and from correctional facilities, medical facilities, and various courts in accordance with prisoner / inmate protocol.
- Monitored inmate behavior and enforced institutional regulations to maintain safety and security.
- Conducted regular inspections of facilities to identify safety hazards and ensure compliance with standards.
Correctional Officer (Full Time)
Union Correctional Institution
03.2021 - 03.2022
- Oversee and monitor the activities of inmates in living areas, recreation activities areas, dining areas and visitation areas.
- Coordinate and monitor inmate movements, conduct counts and provide emergency response as needed all while maintaining a safe and orderly environment.
- Enforce rules and regulations of the prison.
- Maintain safety and security of inmates and staff, as well as maintain physical security of compound and physical assets of the prison.
- Implemented de-escalation techniques to resolve conflicts among inmates, fostering a safer environment.
- Assist with the transference of inmates to other compounds and facilities as needed.
Electronic Associate (Full Time)
Lockheed Martin
08.2019 - 10.2020
- Soldered and connected different circuit boards for electronics of missiles and military warfare equipment. Inspected and screened all material for serviceability before soldering. Tested finished products for functionality, fitness, and defects.
Education
Diploma -
Lake Weir High School
05.2016
Associate of Science - ASL/ English Interpreting
Florida State College
Jacksonville, FL07-2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
Timeline
Crew Member
Popeyes Louisiana Kitchen
01.2025 - 04.2025
Support Service Aide
NFTEC
06.2024 - 10.2024
Store Associate (Full Time)
The UPS Store
01.2024 - 03.2024
Package Handler
FedEx Ground
04.2023 - 08.2023
Roller Welder
ClosetMaid
04.2023 - 08.2023
Correctional Officer (Full Time)
CoreCivic
08.2022 - 04.2023
Correctional Officer (Full Time)
Union Correctional Institution
03.2021 - 03.2022
Electronic Associate (Full Time)
Lockheed Martin
08.2019 - 10.2020
Diploma -
Lake Weir High School
Associate of Science - ASL/ English Interpreting
Florida State College