Annaliza Urbina
Pomona
Summary
Detail-oriented professional skilled in data entry, document management, and customer service. Proven ability to handle confidential information with discretion and maintain organized filing systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Desiree Dominguez
Diamond Bar, California
03.2018 - 09.2025
- Organized and maintained filing systems for documents and records.
- Handled confidential information with discretion and professionalism.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Florist
A and L Flowers
Pomona
08.2014 - 10.2017
- Designed custom floral arrangements for various occasions and client specifications.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Planned out flower arrangements for Wedding and company events according to client specifications.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Assisted customers with selecting flowers for personal and corporate needs.
- Assisted customers with product selection and offered expert floral advice.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Managed inventory of flowers, supplies, and tools to ensure availability.
- Managed inventory of flowers and supplies to ensure freshness and availability.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Maintained cleanliness and organization throughout the store to enhance customer experience.
- Collaborated with team members to maintain an organized and efficient workspace.
- Maintained cleanliness of work areas, tools, and equipment for safety compliance.
- Tracked delivery of customer orders to ensure timely delivery of flowers.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Handled cash transactions and maintained accurate sales records at the register.
- Processed sales transactions via cash register and telephone orders.
- Maintained detailed records of customer orders and invoices.
- Managed customer orders, requests, and complaints in a timely manner.
- Assisted with loading floral arrangements onto delivery trucks.
- Took photographs of completed floral arrangements for promotional purposes.
- Stocked shelves with new merchandise on a daily basis.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Developed relationships with vendors to acquire discounts on bulk purchases.
- Monitored competitors' pricing strategies in order to remain competitive in the market.
- Adhered to health and safety regulations when handling hazardous materials.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
Education
Associate of Science - Entrepreneurship
Benguet State University
Philippines11-2008
Medical Billing And Coding
American Academy of Professional Coders
Salt Lake City, UTSkills
- Data entry
- Filing systems
- Payment processing
- Document management
- Confidentiality handling
- Customer service
- Organization skills
- Meticulous and organized
- Can easily learn new things
Languages
English
Professional
Tagalog
Professional
Certification
Medical Biller Certificate-AAPC
Timeline
Administrative Assistant
Desiree Dominguez
03.2018 - 09.2025
Florist
A and L Flowers
08.2014 - 10.2017
Associate of Science - Entrepreneurship
Benguet State University
Medical Billing And Coding
American Academy of Professional Coders