AnnaMarie Marsilio
Aliquippa,PA
Summary
Compassionate individual with 5-year track record of successfully handling busy medical office tasks to serve diverse populations. Dedicated to and known for providing a good customer service experience with a positive attitude that makes a difference. Passionate about reading fiction novels, utilizing local libraries, and engaging in discourse surrounding books.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Audiological And Speech Associates
Beaver, PA
08.2019 - Current
- Ensured a positive and professional experience for all individuals entering the facility.
- Assisted with scheduling appointments for patients.
- Ensured medical records were accurately updated with patient information.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Performed data entry into electronic health record system.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Registered new patients in accordance with HIPAA guidelines.
Daycare Teacher
Just Like Home Daycare
Aliquippa, PA
08.2017 - 07.2019
- Developed lesson plans and activities to engage children in learning.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Provided guidance on social development issues such as sharing, following directions.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Taught basic language skills including reading readiness, phonics, writing.
- Supervised circle time, free play, outside play and learning and developmental activities.
Trauma-Informed Childcare Specialist
Jesuit Volunteer Corps Northwest
Boise, ID
08.2016 - 07.2017
- Devoted 1700 hours to full-time service with a national volunteer corps emphasizing social and ecological justice, simplicity in living, community development, and spirituality/reflection.
- Assisted in potty training young toddlers when needed.
- Demonstrated patience, understanding and compassion when dealing with challenging behaviors from kids.
- Designed personalized lesson plans and activities for children in child care, incorporating trauma-informed approaches.
- Fostered the development of children's social, behavioral, communication, and cognitive skills through interactive play, engaging conversation, boundaries training, praise, and intellectually stimulating games.
- Assisted in preparing and cleaning up meals for children.
- Created positive relationships between parents and guardians and their children while in my care.
- Ensured compliance with all applicable laws, regulations, policies and procedures relating to childcare services provided by the organization.
Education
Bachelor of Arts - English Literature
Wheeling Jesuit University
Wheeling, WV05-2016
Skills
- Critical Thinking
- Strong Organization
- Appointment Scheduling
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Phone and Email Etiquette
- Relationship Building
Affiliations
- Frequnetly active in the online book-ish space, i.e. 'BookTok' and 'Bookstagram'
Accomplishments
- Winner of the 2016 Research & Scholarship Symposium for my Senior Capstone Thesis 'The Proto-Feminist Art of Passing within the Eighteenth Century'
References
References available upon request.
Timeline
Patient Services Coordinator
Audiological And Speech Associates
08.2019 - Current
Daycare Teacher
Just Like Home Daycare
08.2017 - 07.2019
Trauma-Informed Childcare Specialist
Jesuit Volunteer Corps Northwest
08.2016 - 07.2017
Bachelor of Arts - English Literature
Wheeling Jesuit University
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