Anna Razumov
Naples,FL
Summary
Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Customer-focused food service worker devoted to meeting team and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Crew Member
Culver's
02.2023 - Current
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Greeted guests individually, maintaining a positive attitude and leaving every guest satisfied.
- Kept a clean and sanitary work environment with constant cleaning and general upkeep of surroundings.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Hostess/Busser
Roma's Italian Restaurant
10.2021 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
Mason Classical Academy
Naples, FL04.2025
Skills
- Stocking and Replenishing
- Time Management
- Order Delivery Practices
- Cash Handling
- Valid Driver's License
- Verbal and Written Communication
- Product Promotion
- Telephone Etiquette
- Interactive Communication Skills
- Teamwork and Collaboration
Timeline
Crew Member
Culver's
02.2023 - Current
Hostess/Busser
Roma's Italian Restaurant
10.2021 - 09.2022
High School Diploma -
Mason Classical Academy