Scott Cleere
Orem,UT
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at McDonald's Restaurant. Excelled in multitasking and collaborative environments, leveraging strong communication and leadership qualities. Achieved significant improvements in service efficiency and customer engagement through innovative problem-solving and effective sales strategies.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Sandhill,UT
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Wendys Restaurant
Orem
01.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Sales Marketing
Northwestern Marketing Concepts
Door To Door
09.2018 - 12.2018
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Created comprehensive sales training materials that enhanced team productivity by reinforcing best practices in closing deals efficiently.
Server
Classic Cinemas
18 St. Charles, IL
05.2015 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
GED - High School
Rebound School of Opportunity
Utah 01.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
- Learning Agility
- Store Opening and Closing
- Crew Leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's License
- Complex Problem-Solving
- Visual Communication
- Creativity and Innovation
- Inventory Restocking
- Order Management
- Performance Improvement
- Menu Memorization
- Supplies Monitoring and Restocking
- Telephone Etiquette
- Cooking
- Positive Company Representation
- Food Running
- Health Code Compliance
- Beverage Preparation
- Assertiveness
- Equipment Maintenance
- Ordering Procedures
- Salesmanship
- Influencing skills
- Product Promotion
- Order delivery practices
- Production Line Work
- Table setting knowledge
- Cleaning and organization
- Collaboration and Teamwork
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
- Cleaning and sanitation
- Order Taking
- Cleaning and sanitizing
- Money Handling
- Cash Register Operations
- Decision-Making
- Cash Register Operation
- Basic Math
- Customer Relations
- Food Safety
- Team Leadership
- Stocking and Replenishing
- Payment Transactions
- Stocking and Replenishment
- Handling Complaints
- Resolving Complaints
- Foodservice
- Payment Processing
- Training and Motivation
Languages
English
Full Professional
Timeline
Crew Member
McDonald's Restaurant
08.2023 - Current
Crew Member
Wendys Restaurant
01.2021 - 09.2022
Sales Marketing
Northwestern Marketing Concepts
09.2018 - 12.2018
Server
Classic Cinemas
05.2015 - 11.2015
GED - High School
Rebound School of Opportunity