Anne Anderson
Des Moines,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Contractor Services of Iowa
West Des Moines, IA
08.2022 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Analyzed customer needs and identified solutions to meet their requirements.
- Fostered relationships with customers to expand customer base and retain business.
- Identified areas of improvement within existing processes and procedures.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Developed key customer relationships to increase sales.
- Identified needs of customers promptly and efficiently.
Office Support Specialist
Contractor Services of Iowa
West Des Moines, IA
08.2020 - 08.2022
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
- Greeted visitors and directed them to the appropriate offices or personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and directed to appropriate staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded to customer issues to provide immediate resolution and improve retention.
- Performed data entry tasks into various databases accurately with attention to detail.
- Monitored incoming emails and responded accordingly within established timeframe limits.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Delivery Coordinator
Homemakers Furniture Store
Urbandale, IA
01.2016 - 11.2021
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Coordinated, distributed, and filed paperwork for each delivery.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Engaged with customers regarding delivery and merchandise requests.
- Managed communication between internal departments and external partners during the delivery process.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Answered upwards of 75 calls per shift to assist with customer questions and concerns.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Process Server
Mid-Iowa Process Serving
Granger, IA
07.2017 - 05.2019
- Reviewed court documents and determined the appropriate parties to serve legal papers.
- Provided proof of service affidavits to attorneys upon completion of assignments.
- Served court orders, summonses and subpoenas.
- Delivered papers to witnesses, defendants and other parties deemed necessary by courts.
- Served legal documents such as eviction notices, wage garnishments and small claims judgments.
- Maintained records of all served documents in accordance with applicable laws.
- Recorded time and place of delivery of each court order.
- Served and verified court-ordered summons and subpoenas to individuals.
- Provided superior customer service and remained professional in escalation cases.
- Participated in skip tracing activities to track down defendants.
- Researched schedules, social media and personal records to locate defendants.
- Organized and tracked service attempts, as well as other process serving activities.
- Maintained proper records relating to service of process.
- Accurately documented all activity related to assigned processes.
- Notified clients of successful or unsuccessful service attempts.
- Filed, faxed, copied and scanned documents and pictures into database.
- Responded promptly to client inquiries regarding status updates on pending assignments or new requests for services.
- Provided proof of service and affidavits.
Billing Manager/Personal Trainer
Snap Fitness 24/7
Polk City, IA
01.2013 - 05.2017
- Resolved billing issues by applying knowledge and completing in-depth research.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Investigated unapplied payments or credits to determine appropriate application method.
- Monitored delinquent accounts and worked with collections department if necessary.
- Processed customer refunds promptly upon request.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Promoted classes and facility amenities on social media.
- Enforced safety rules and procedures to minimize injuries.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Recommended products such as dietary supplements or heart rate monitors when necessary.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Demonstrated various exercises with the use of free weights and machines.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Built and established lasting relationships using encouragement and personal support.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Advised participants on proper attire and appropriate shoes for class.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Maintained a clean environment by wiping down equipment after each use by a client.
Childcare Provider
Self-employeed
Elkhart, IA
05.2003 - 01.2013
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents about daily activities and any concerning behaviors.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Instructed children in eating, resting and restroom habits.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
- Secured indoor and outdoor premises to protect children.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Dressed children and changed diapers.
- Sanitized toys and tables to maintain clean, safe environment.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05-1998
Some College (No Degree) - Liberal Arts And General Studies
DMACC
Iowa Skills
- Community Networking
- Product and Service Knowledge
- Customer Relationship Management
- Customer Liaison
- Industry Trends
Timeline
Sales Consultant
Contractor Services of Iowa
08.2022 - Current
Office Support Specialist
Contractor Services of Iowa
08.2020 - 08.2022
Process Server
Mid-Iowa Process Serving
07.2017 - 05.2019
Delivery Coordinator
Homemakers Furniture Store
01.2016 - 11.2021
Billing Manager/Personal Trainer
Snap Fitness 24/7
01.2013 - 05.2017
Childcare Provider
Self-employeed
05.2003 - 01.2013
High School Diploma -
Ankeny High School
Some College (No Degree) - Liberal Arts And General Studies
DMACC