Annette Chavez
ALBUQUERQUE,NM
Summary
Advanced Medical Support Assistant experienced in patient scheduling, insurance verification, and front-desk support. Delivered exceptional patient care by effectively resolving scheduling conflicts and coordinating care in high-volume clinic settings. Emphasized clear communication and professionalism, enhancing patient interactions through fluency in Spanish.
Overview
1
1
Language
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Raymond G. Murphy VA Medical Center
Albuquerque, NM
08.2018 - 08.2026
- Coordinated patient appointment scheduling, cancellations, and reminders using VistA and CPRS.
- Verified eligibility, demographics, and insurance information during patient check-in and registration.
- Managed incoming calls, messages, and patient inquiries while delivering courteous front-desk support.
- Tracked consults, orders, and follow-up tasks to support timely care coordination.
- Resolved scheduling conflicts and access issues by collaborating with clinical and administrative staff.
- Assisted patients with check-in, check-out, and navigation of clinic processes and services.
- Streamlined daily workflow by prioritizing urgent requests and supporting high-volume clinic operations.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Mailed patient appointment letters.
Accounts Payable Clerk
Home Health Equipment
Albuquerque, NM
09.2017 - 08.2018
- Prepared payment runs, ensuring checks, ACH transfers, and remittances aligned with approval requirements.
- Processed invoices, purchase orders, and receiving documents for accurate accounts payable coding.
- Reconciled vendor statements and resolved discrepancies through timely follow-up and documentation review.
- Maintained organized AP records, supporting audit readiness and month-end closing activities.
Accounts Receivable Clerk
Presbyterian
Albuquerque, NM
02.2007 - 05.2014
- Reconciled patient accounts and resolved discrepancies in billing records
- Posted payments accurately in accounts receivable system
- Processed insurance and patient remittances for timely account updates
- Investigated unpaid balances and followed up on outstanding claims
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05.1980
Skills
- Patient scheduling
- Proficient in patient scheduling
- Operational efficiency
- Patient account reconciliation
- Professional ethics
- Data entry
- Conflict resolution techniques
- Data entry
- Data entry
- Patient support
- Professionalism and ethics
- Reliable team player
- Compassionate
- Fluent in Spanish
- Organizational growth
Languages
Spanish
Limited Working
Timeline
Advanced Medical Support Assistant
Raymond G. Murphy VA Medical Center
08.2018 - 08.2026
Accounts Payable Clerk
Home Health Equipment
09.2017 - 08.2018
Accounts Receivable Clerk
Presbyterian
02.2007 - 05.2014
High School Diploma -
Albuquerque High School