Annette Collins
Decatur,GA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced clinical environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
DaVita Healthcare
Decatur, GA
09.1997 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Administrative Assistant
Dialysis Clinic Inc.
Atlanta, GA
1986 - 1987
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Reuse Technician
Dialysis Clinic Inc.
Atlanta, GA
1983 - 1986
- Cleaned instruments to prepare for sterilization.
- Reported defective equipment to appropriate supervisors or staff.
- Checked sterile supplies to detect outdated materials.
- Examined equipment to detect leaks, worn or loose parts or other indications of disrepair.
- Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
Nursing Assistant
Dekalb General Hospital
Decatur, GA
1979 - 1983
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported environmental risks or equipment malfunctions to supervisor.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Bachelor of Science - Healthcare Administration
Ashford University
San Diego, CA10.2015
Skills
- Microsoft Excel
- Typing Proficiency
- Phone Call Answering
- Training and Development
- Office Administration
- Microsoft
- Microsoft Word
- Microsoft PowerPoint
- Medical Terminology
- Administrative Support
Timeline
Administrative Assistant
DaVita Healthcare
09.1997 - Current
Bachelor of Science - Healthcare Administration
Ashford University
Nursing Assistant
Dekalb General Hospital
1979 - 1983
Reuse Technician
Dialysis Clinic Inc.
1983 - 1986
Administrative Assistant
Dialysis Clinic Inc.
1986 - 1987