Annette Leann Donohue
Humble,TX
Summary
Proven leader in customer service and organization, I enhanced customer satisfaction and loyalty by implementing strategic improvements. Skilled in cashier operations and merchandise management, I fostered team collaboration and increased efficiency. My proactive approach and ability to resolve disputes have consistently elevated the customer experience.
Highly skilled in merchandising with emphasis on apparel assemble.
Great organizational focusing on ease of accessibility and order.
Overview
34
34
years of professional experience
Work History
Driver
Uber
01.2021 - Current
- Reported any incidents involving the truck or its cargo to management immediately.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Enhanced customer satisfaction by providing courteous and professional service.
Front Desk Receptionist
Legacy transmission
Humble, Texas
01.2020 - 11.2021
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Cashier Team Lead
Mindworks
Houston, Texas
10.2008 - 07.2009
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Developed strong working relationships with team members to foster collaboration.
Cashier Team Lead
Stellar Partners
Houston, Texas
02.2004 - 10.2008
- Processed payments promptly for customers to exceed productivity standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed strong working relationships with team members to foster collaboration.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds and exchanges according to company policy.
- Coordinated with other departments when additional support was needed during peak hours.
- Trained new cashiers on proper use of registers and store policies.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Western Auto LLC
Natchez, Mississippi
01.1999 - 07.1999
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
Owner
A+ Transmission
Bastrop, Louisiana
01.1995 - 02.1998
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cashier
Brockshires
West Monroe
01.1992 - 04.1993
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Cashier
Chevron
West Monroe, Louisiana
03.1991 - 11.1991
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Winnsboro High
Winnsboro, LA08-1986
Skills
- Customer service
- Merchandise
- Cashier
- Organization
Timeline
Driver
Uber
01.2021 - Current
Front Desk Receptionist
Legacy transmission
01.2020 - 11.2021
Cashier Team Lead
Mindworks
10.2008 - 07.2009
Cashier Team Lead
Stellar Partners
02.2004 - 10.2008
Cashier
Western Auto LLC
01.1999 - 07.1999
Owner
A+ Transmission
01.1995 - 02.1998
Cashier
Brockshires
01.1992 - 04.1993
Cashier
Chevron
03.1991 - 11.1991
High School Diploma -
Winnsboro High