Jennyfer Reyes
Clovis,CA
Overview
10
10
years of professional experience
Work History
Account Executive
Elavon
Fresno, California
10.2022 - Current
- Prepared presentations for prospective clients demonstrating features of merchant services products.
- Microsoft Office skills, including using Excel for financial analysis and proposals build up
- Excellent verbal, written, and interpersonal skills, with experience effectively working and communicating with internal partners both in person and remotely
- Participated in trade shows and events promoting merchant services products.
- Participated in monthly meetings with senior leadership team members to review performance metrics.
- Assisted in onboarding new merchants by providing training on products and services offered.
- Negotiated contracts with clients to ensure favorable terms for both parties.
- Identified potential new clients through industry research such as canvassing and cold calling with internal partner.
- Coached, developed and motivated team to achieve revenue goals.
- Experience / ability working in a high paced environment, with strong organizational, multi-tasking, and prioritizing skills
Business Specialist
Wells Fargo
Fresno, CA
10.2021 - 10.2022
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Offered clients personalized options to answer wide range of needs.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
- Drafted sales sales management reports identifying clients at risk and analyzing quality of service and implementation of new strategies.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
Rising Star/SME
Wells Fargo Bank
El Monte, CA
10.2019 - 10.2021
- Mentored newly hired employees .
- Designed curriculum and lesson planning to meet instructional goals for new hire training.
- Coordinated resources necessary to provide distance learning services to 11-13 students.
- Assisted in floor support when short staff .
- Take escalated calls to execute problem resolution steps in compliance with Wells Fargo Complaints Management policies.
- Provided 1:1 coaching sessions to newer team members to make sure they stay under compliance as well to provide the best customer experience.
- Participated in multiple project pipelines to help increase account opening percentage. Exceeded productivity goals by 33%.
Inbound Sales Representative
Wells Fargo Bank
El Monte, CA
02.2019 - 10.2021
- Enhanced relationships by providing excellent service to small business customers.
- Implemented processes and protocols to validate and monitor risk assessments.
- Resolved customer inquiries to achieve high standard of service.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Membership Service Consultant
American First Credit Union
La Habra, CA
06.2018 - 02.2019
- Networked to build client base and promote products to new and existing clients.
- Developed highly effective teams to support branch operations and cultivate customer
- Expanded client base through consistent product promotion and sales strategy.
- Managed opening and closing times for the main branch.
- Established new consumer and business accounts including checking, savings, lines of credit and loans.
- Created strategic financial solutions to suit client needs and promote branch services.
Personal Banker /Business Consultant Advocate
Wells Fargo Bank
La Puente, CA
03.2016 - 06.2018
- Provide personal and business financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
- Expand customer relationships by maintaining a regular follow-up process and building rapport with each customer.
- Conducted individual financial analysis to determine appropriate loan and credit options.
- Maintain strict confidentiality for all client information.
- Work closely with management to strategize sales techniques to increase branch
production and customer service. Maximized on sales behaviors to increase individual
consumer, business, and lending goals. - Established connections with new clients through proactive follow-up strategies.
- Networked to build client base and promote products to new and existing clients.
Education
Business Administration And Management
Mt. San Antonio College
Walnut, CAHigh School Diploma -
The School Of Arts And Enterprise
Pomona, CASkills
- Client relations
- Project management
- Training and mentoring
- Presentation skills
Languages
Spanish
Timeline
Account Executive
Elavon
10.2022 - Current
Business Specialist
Wells Fargo
10.2021 - 10.2022
Rising Star/SME
Wells Fargo Bank
10.2019 - 10.2021
Inbound Sales Representative
Wells Fargo Bank
02.2019 - 10.2021
Membership Service Consultant
American First Credit Union
06.2018 - 02.2019
Personal Banker /Business Consultant Advocate
Wells Fargo Bank
03.2016 - 06.2018
Business Administration And Management
Mt. San Antonio College
High School Diploma -
The School Of Arts And Enterprise