Anngela Tetarbe
Los Angeles,CA
Summary
Smiling beautiful presentation with polite n helping nature
Hardworking Hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Fogo de Chao
Los Angeles, CA
06.2024 - Current
- Greeted guests and sat customers at tables or in waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Server
Virgin Atlantic Airlines lounge JFK Airport
New York , New York
05.2023 - 03.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
Hotel Front Desk Clerk
Hotel holiday ainn
Philadelphia, New York
04.2022 - 06.2022
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Bachelor in Tourism Studies - Tourism And Travel Management
Delhi University
India 02-2013
Skills
- Menu Memorization
- Reservations Coordination
- Smiling greeting
- Dining customer service
- Helping
- Dining crew workflow optimization
- High-volume dining
- Guest Relations Management
- Table setting arrangements
- Item promotion
- Customer Service
Timeline
Restaurant Hostess
Fogo de Chao
06.2024 - Current
Server
Virgin Atlantic Airlines lounge JFK Airport
05.2023 - 03.2024
Hotel Front Desk Clerk
Hotel holiday ainn
04.2022 - 06.2022
Bachelor in Tourism Studies - Tourism And Travel Management
Delhi University