Annie Liao
Williamsville
Summary
Dynamic property management and business operation manager professional with over 10 years of experience in operation and budget management. Skilled in process improvement and relationship building, consistently achieving high tenant/customers satisfaction and operational efficiency. Results-driven property manager and retail operational manager with proven success in operations management, budget planning, and effective communication. Expertise in resolving tenant complaints and streamlining processes to enhance tenant/customers satisfaction. Accomplished Property Manager with expertise in operations management, budget planning, and effective communication. Proven ability to implement process improvements that enhance tenant satisfaction and streamline financial operations.
Overview
15
15
years of professional experience
Work History
Property Manager
Lin's Commercial Real Estate Corporation
Williamsville
01.2014 - Current
- Managed property maintenance schedules to ensure timely repairs and upkeep of facilities.
- Conducted regular property inspections to ensure compliance with safety and quality standards.
- Processed lease agreements and maintained compliance with local regulations.
- Collected monthly assessments, rental fees, deposits and payments.
- Administered financial reporting to track income, expenses, and budget adherence.
- Monitored market trends to adjust rental pricing and leasing strategies accordingly.
- Facilitated move-in and move-out procedures to streamline tenant transitions.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Handled resident complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Business Operation Manager
2NE1 Nails & Spa
Williamsville
01.2011 - Current
- Managed daily operations to ensure efficient service delivery and optimal staff performance.
- Developed training programs to enhance employee skills and promote career advancement.
- Implemented process improvements that increased customer satisfaction and streamlined service delivery.
- Coordinated team schedules to ensure adequate coverage during peak hours and special events.
- Resolved customer complaints promptly, ensuring a positive experience and retention.
- Analyzed financial reports to inform budget planning and resource allocation decisions.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Managed budgets related to payroll, operational costs, advertising expenses.
- Responsible for accurately entering employee payroll data into the company's payroll system.
- Assisted in preparing weekly payroll reports for staff members.
Education
Bachelor of Science - Business Administration - Finance And MIS
State University of New York At Buffalo
NY05-2000
Skills
- Property management
- Operations management
- Budget planning
- Problem solving
- Effective communication
- Process improvement
- Relationship building
- Decision-making
Timeline
Property Manager
Lin's Commercial Real Estate Corporation
01.2014 - Current
Business Operation Manager
2NE1 Nails & Spa
01.2011 - Current
Bachelor of Science - Business Administration - Finance And MIS
State University of New York At Buffalo