Annie Martin
Guess Factory Outlet
Duluth,GA
20
years of professional experience
Strategic contributor and highly motivated leader with over 20 years’ experience strengthening retail store visibility and awareness. Currently the Store Manager of GUESS Factory Outlet. Result-oriented
professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities. Excel is a challenging and deadline-driven environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Store Manager
5 Years 9 Months- Meets Company sales goals by utilizing sales techniques &
communicating product knowledge to the customer, recommends
merchandise selections or helps to locate or obtain merchandise
base and customer need to desires. - Maintain standards in
merchandise handling, presentation, loss prevention, and all other
duties as directed by management. - Assists with payroll, scheduling, change request, visual directives, including floor sets, window changes, visual presentations, signage placement, weekly camera audit, sensor sweep nightly, etc. as directed. Assists with locate fulfillment.
- Builds & maintains a solid customer following through clientele and wardrobing. Assist with store cleanliness and organization. Supports replenishment activities that keep the store full and abundant.
- Ensure a fast and efficient register experience, retain current
policies regarding payments, coupon acceptance, returns and
exchanges, security practices and other applicable operations.
Department Manager/ Louis Vuitton
5 Years 4 Months- Analyzed customer feedback to identify trends and drive service improvements.
- Led efforts to optimize resource allocation, improving operational efficiency across departments.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Store Manager
4 Years 4 Months- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Assisted in recruiting, hiring and training of team members.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Supervised daily store operations to ensure high standards of customer service and product availability.
Assistant Store Manager
3 Years 2 Months- Led daily operations, ensuring compliance with company policies and procedures.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Coordinated promotional events, driving foot traffic and increasing sales volume.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor Degree - Business Administration And Management
Diploma - Cosmetology
High School Diploma
Skills
Sales Management
Revenue Generation
Brand Management and Business Development Budget Planning and Management
Inventory Control
Visual Merchandise and Strategic Planning
Policy and Procedure Development
Store Safety
Store operations
Training and mentoring
Timeline
Store Manager
Guess Factory Outlet
12.2020 - CurrentRead More
Department Manager/ Louis Vuitton
Stein Mart
07.2015 - 11.2020Read More
Assistant Store Manager
Kohl’s
03.2011 - 07.2015Read More
Assistant Store Manager
Perfumania
06.2006 - 08.2009Read More
Strayer University
Bachelor Degree from Business Administration And Management
Read More
Denmark Technical College
Diploma from Cosmetology
Read More
Denmark-Olar High School
High School Diploma
Read More