ANTAZIA McCORD
Summary
Dedicated and meticulous Office Manager with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Medical Office Manager
Rockwell Health
Brooklyn
04.2025 - Current
- Oversaw insurance verification, billing review, and patient account records.
- Maintained compliance with HIPAA, office policies, and clinic procedures.
- Managed office operations, supporting daily workflows and staff needs.
- Trained office staff on phones, scheduling systems, and patient service standards.
- Handled vendor relations, supply ordering, and equipment service requests.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Resolved patient concerns and supported provider communication across medical office.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Sourced and interviewed candidates, enhancing team capability and ensuring fit for practice needs.
- Prepared weekly financial performance reports, highlighting revenue collections and accounts receivable balances for management review.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Analyzed internal processes, recommending and implementing procedural changes to streamline operations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed staff scheduling, workload, and coverage planning.
- Assisted in recruiting, onboarding and training new employees.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Organized company events including holiday parties, team building activities .
CDL Transportation Driver
Doco Catering
Queens, NY
08.2023 - 05.2025
- Secured freight using straps, chains, and load locks to prevent shifting.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Followed DOT rules, company safety policies, and traffic regulations during transport.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Communicated with dispatchers about route changes, delays, and delivery schedules.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Assisted newer drivers with safe loading, routing, and delivery procedures.
- Performed basic truck care, including fueling, cleaning, and fluid checks.
- Logged driving hours, mileage, and delivery details accurately.
Medical Assistant
Sunrise Medical Group
Brooklyn, NY
12.2023 - 12.2023
- Recorded patients' personal information and medical history to ensure accurate and comprehensive health records.
- Prepared laboratory specimens and performed basic laboratory tests to assist in timely diagnosis and treatment.
- Disposed of contaminated supplies following safety protocols to maintain a clean environment.
Trucker Driver
LSG Sky Chef/JFK Queens
Queens, New York
03.2022 - 01.2023
- Transporting finished goods and raw materials over land to and from manufacturing distribution centers and airports/aircraft.
- Load orders quickly and efficiently to reduce shipment times without damaging products, ensuring all weight requirements are met.
- Inspecting vehicles for mechanical items and safety issues and performing preventive maintenance. Utilized effective time management to balance various responsibilities. Prioritizing safety.
- Unloaded catering supplies at aircraft according to flight schedules and service plans.
Medical Assistant/Sr. Patient Coordinator
Weill Cornell Medicine
New York, NY
08.2020 - 01.2022
- Prepared exam rooms with adequate medical supplies, maintained instruments, and sterilized equipment to support patient care initiatives.
- Recorded vital signs and medical histories during intake assessments.
- Prepared exam rooms for Weill Cornell Medicine patient visits.
- Assisting physician in exam rooms performing nursing procedures under their supervision such as, Colposcopy, Endometrial biopsy, and Leep procedures, IUD placements, and MVA procedures. Ensured all reports, labs, and information were filed and available in patients' medical records before appointments. Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required. Adheres to budgetary restrictions while satisfying office/Lab demands. Greeted, directed, and addressed needs and requests of staff, patients, and public for the section/department. Obtain information, answer questions, and resolve routine problems in an appropriate manner. Ordered and maintained inventory of supplies, ensuring availability based on past usage patterns. Understands the use and purpose of departmental supplies. Assist in the training of subordinate office personnel for the area. Explains work procedures and methods clearly and accurately. Complete and send out employees' daily work schedule. Types materials neatly, accurately, proofreads, edits, and promptly formats materials typed according to content of materials. Collect and compile data, and other materials for reports and/or budgets. Assisted with additional tasks as needed to support the team.
Unmedicated Birth Educator
Weill Cornell/NYP
New York, New York
11.2020 - 06.2021
- Facilitated Unmedicated Childbirth Education classes, empowering expectant parents with knowledge and confidence for natural birthing experiences.
- Delivered patient education materials across Weill Cornell and NewYork-Presbyterian settings
- Developed lesson plans for classroom and clinical instruction
- Coordinated training sessions for staff, learners, and interdisciplinary teams
Medical Assistant
Mount Sinai West
New York, New York
12.2013 - 07.2020
- Assisted physician in exam rooms with procedures including colposcopy, endometrial biopsy, Leep procedures, and IUD placements, ensuring patient safety and comfort.
- Ensure all related reports, labs and information are filed and available in patients' medical records prior to their appointment.
- Maintained logs and conducted checks for refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid, ensuring compliance with safety standards..
- Facilitated patient intake by gathering vital signs and updating medical charts during appointments.
- Organized appointment bookings and facilitated follow-up care across various provider schedules to enhance patient continuity.
- Organized and stocked exam rooms with necessary supplies in preparation for daily patient visits to maintain efficiency.
Medical Assistant
Osei Kwakye OB/GYN
New York, New York
07.2009 - 12.2013
- Under physician approval intradermal injections were administered, including tuberculin skin.
- Collected and prepared laboratory samples, communicated laboratory results to patients to ensure understanding and proper follow-up.
- Assisted physician and physician assistant in exam rooms, performing procedures such as sonograms, circumcisions, IUD placements, C-section staple removal, colposcopy, endometrial biopsy, and Leep procedures under their supervision.
- Kept exam rooms stocked with adequate medical supplies, maintained instruments, and prepared sterilization.
- Facilitated
- Recorded and monitored vital signs accurately during patient assessments. and documented findings in electronic health records.
Education
Associate of Science - Nursing Program
City College of Technology
Brooklyn, New York 08.2026 - 10.2026
Red Hook on the Road
CCMA -
Allen School
Brooklyn, New York 10.2008 - 06.2009
Candidate - Nursing Program
Long Island University
Brooklyn, New YorkHigh School Diploma -
Erasmus Hall Campus High School
Brooklyn, New YorkBirth Doula Certificate -
International Doula Institute
Queens, New YorkSkills
- Insurance verification
- Billing management
- Healthcare Compliance
- Office operations
- Employee onboarding
- Practice management
- Operational efficiency
Personal Information
Driving License: CDL License obtained
Timeline
Associate of Science - Nursing Program
City College of Technology
08.2026 - 10.2026
Medical Office Manager
Rockwell Health
04.2025 - Current
Medical Assistant
Sunrise Medical Group
12.2023 - 12.2023
CDL Transportation Driver
Doco Catering
08.2023 - 05.2025
Trucker Driver
LSG Sky Chef/JFK Queens
03.2022 - 01.2023
Unmedicated Birth Educator
Weill Cornell/NYP
11.2020 - 06.2021
Medical Assistant/Sr. Patient Coordinator
Weill Cornell Medicine
08.2020 - 01.2022
Medical Assistant
Mount Sinai West
12.2013 - 07.2020
Medical Assistant
Osei Kwakye OB/GYN
07.2009 - 12.2013
CCMA -
Allen School
10.2008 - 06.2009
Red Hook on the Road
Candidate - Nursing Program
Long Island University
High School Diploma -
Erasmus Hall Campus High School
Birth Doula Certificate -
International Doula Institute