Anthoney Ray-Kirk
Costa Mesa,CA
Summary
Dynamic customer service professional with experience at McDonald's, excelling in problem-solving and teamwork. Recognized for enhancing guest satisfaction through effective communication and efficient service delivery. Proven ability to manage cash handling and maintain cleanliness, contributing to a positive dining experience and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Mill Creek, WA
05.2023 - 05.2025
- Provided exceptional customer service to enhance guest experiences.
- Assisted in maintaining cleanliness and organization of dining area.
- Learned food safety standards and adhered to health regulations.
- Collaborated with team members to ensure efficient service delivery.
- Prepared and assembled food orders according to specifications.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Guest Service Representative
Angel of the Winds Arena
Everett, WA
09.2024 - 04.2025
- Resolved guest complaints and issues promptly, maintaining high customer satisfaction levels.
- Developed relationships with repeat guests, fostering loyalty and positive experiences.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
Education
Bachelor Of Arts - Journalism
Orange Coast College
Costa Mesa, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Taking orders
- Cleaning and sanitizing
- Drive-thru operations
- Menu memorization
- Problem-solving
- Clear communication
- Store opening and closing
- Food running
Timeline
Guest Service Representative
Angel of the Winds Arena
09.2024 - 04.2025
Crew Member
McDonald's
05.2023 - 05.2025
Bachelor Of Arts - Journalism
Orange Coast College