Anthony Doering
San Diego,CA
Summary
Dynamic server with a proven track record at Filippis Pizza Grotto, adept at enhancing customer satisfaction through effective communication and upselling techniques. Skilled in POS system operations and conflict de-escalation, I consistently foster warm guest relations while ensuring compliance with health and safety protocols.
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
31
31
years of professional experience
Work History
Server
Filippis PIzza Grotto
10.2007 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Denny's Restaurant
05.1994 - 10.2007
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
06-1989
Skills
- Daily specials memorization
- Order delivery practices
- Table resetting
- Food inspection
- High volume dining
- Table management
- Food and beverage pairings
- Cleaning and sanitizing
- Allergy awareness
- Safe food handling
- Guest relations management
- Efficient service
- Customer satisfaction
- Quality control
- Conflict de-escalation
- Order accuracy
- Hospitality and accommodation
- Customer service
- Alcohol service
- POS system operation
- Point of sale (POS) system operations
- Bar terminology
Timeline
Server - Filippis PIzza Grotto
10.2007 - Current
Server - Denny's Restaurant
05.1994 - 10.2007
Summit High School - High School Diploma,
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