Anthony Johnson
Casselberry
Summary
Telemarketing professional prepared for this role with solid background in customer engagement and sales techniques. Known for consistently achieving targets through effective communication and adaptability. Proven ability to collaborate with team members and respond to dynamic needs, ensuring client satisfaction and retention. Experienced with persuasive communication, critical for effective telemarketing. Utilizes customer relationship management skills to foster client trust and engagement. Track record of achieving sales targets by overcoming objections and delivering tailored solutions.
Overview
33
33
years of professional experience
Work History
Medical Support Assistant
VA Hospital Div Allergy
11.2022 - 01.2024
- Scheduled appointments and maintained medical records for allergy patients.
- Processed billing and insurance coding information.
- Assisted with clinical duties, including taking and recording vital signs and medical histories.
- Prepared patients for examinations, drew blood, and administered medications as directed by physicians.
Tele Sales Supervisor
Tampa Fire Fighters
09.1990 - 09.2004
- Contacted businesses and private individuals via telephone to solicit sales for products and services.
- Answered inquiries from over 300 customers and explained products/services and pricing.
- Entered customer data into a computerized system and researched contact information.
- Hired, trained, and supervised over 50 marketing personnel throughout the Bay Area.
- Adapted sales scripts to align with customer needs and interests.
- Scheduled appointments for sales representatives with prospective clients.
Education
Associate of Arts - Business Management
National Trade School
Philadelphia, PA01-2005
Skills
- Detail-oriented
- Adaptable to change
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Verbal and written communication
Timeline
Medical Support Assistant
VA Hospital Div Allergy
11.2022 - 01.2024
Tele Sales Supervisor
Tampa Fire Fighters
09.1990 - 09.2004
Associate of Arts - Business Management
National Trade School
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