Anthony Joseph
Summary
Results-driven General Manager skilled in budget management, staff training, and regulatory compliance. Proven track record in enhancing operational efficiency and resolving customer issues promptly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
U-Haul International
West Babylon, New York
01.2020 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll, ensuring adherence to budget constraints.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff, facilitating efficient operations and team collaboration.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated tasks to staff, establishing clear priorities and goals for optimal workflow.
Operations Manager
MX Fuel Corp
Brooklyn, New York
08.2017 - 01.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Montoring sales and inventory to ensure smooth operation.
- Cordinated with head office on station compliance records and mantained property to meet city standards
- Ensure safety equipment is maintianed and fully operational at all times
- Conducted employee safety training to enhance workplace safety awareness.
Area Field Manager
U-Haul International
West Babylon, New York
01.2015 - 08.2017
- Managed daily operations across multiple U-Haul rental locations, ensuring efficient service delivery.
- Oversaw customer interactions, addressing concerns to enhance satisfaction and loyalty.
- Conducted regular meetings with staff to review progress on objectives and goals.
- Provided leadership support during times of organizational change or crisis situations.
- Implemented quality control measures to uphold company standards.
- Utilized company software for tracking rental transactions and inventory levels.
Education
High School Diploma -
Grenada National College
Grenada07-1998
Skills
- Budget management
- Inventory control
- Regulatory compliance
- Operational efficiency
- Team oversight
- Staff training
- Employee scheduling
- Customer service
- Problem solving
Certification
- Forklife Certified
Timeline
General Manager
U-Haul International
01.2020 - Current
Operations Manager
MX Fuel Corp
08.2017 - 01.2020
Area Field Manager
U-Haul International
01.2015 - 08.2017
High School Diploma -
Grenada National College