Anthony Mendez-Sandoval
El Paso,TX
Summary
Results-driven professional with 5 years and 9 months of experience in foodservice operations. Demonstrates strong knowledge of customer service standards and team dynamics. Skilled in supporting colleagues, resolving customer issues, and enhancing operational efficiency. Aspiring to leverage expertise in the Assistant Manager role to drive team performance and support location success.
Overview
8
8
years of professional experience
Work History
Crew member
Shamrock Foodservice Warehouse
El Paso, Texas
11.2020 - Current
- Provide reliable, high-quality customer service while maintaining company standards and procedures.
- Support and collaborate with team members to complete daily responsibilities and meet business needs.
- Took initiative to resolve issues and supported coworkers in high-demand situations.
- Inventory Control and Accuracy: Managing stock accuracy and tracking discrepancies shows you understand asset protection and supply chain flow, similar to an Inventory Control Specialist.
- Safety and Compliance Leadership: Enforcing safety regulations, Good Manufacturing Practices (GMP), and OSHA standards proves you can protect your team and maintain regulatory compliance.
- Workflow and Process Efficiency: Identifying bottlenecks in order selection or cold-room operations demonstrates proactive problem-solving and a focus on productivity.
- Peer Mentorship and Training: Guiding new hires, leading shift handoffs, or acting as a dock lead shows natural coaching abilities and accountability for team success.
- Cross-Department Communication: Coordinating smoothly between inbound logistics, loading docks, and customer service highlights your capacity to handle big-picture facility operations.
Previous Job Title
Mcdonald's
El Paso, Texas
08.2018 - 11.2020
- Customer Service: Greet customers, take orders accurately at the front counter, drive-thru, or self-service kiosks, and handle payments using the POS system.
- Speed and Volume: Processed 20 to 40 customer orders per hour with high accuracy.
- Efficiency: Reduced order wait times and increased drive-thru speed through effective communication and station rotation.
- Collaborated with crew members to manage high-volume rushes and consistently meet shift targets.
- Processed 20 to 40 customer orders per hour, ensuring high accuracy to enhance customer satisfaction.
- Food Preparation: Cook and assemble menu items according to strict company food safety and quality standards.
- Streamlined order flow and improved drive-thru speed through effective communication and strategic station rotation.
- Awards & Recognition: Earned a position in front of house and perfect attendance awards for reliability and leadership.
- Soft Skills: Demonstrated workplace discipline, time management, and cross-cultural communication.
Education
Diploma -
Austin High School
El Paso, TexasSkills
- Customer Service
- Inventory management
- Operational efficiency
- Problem Solving
- Team Leadership
- Training & Coaching
- Communication
- Time Management
- Regulatory Compliance
- Conflict Resolution
Timeline
Crew member
Shamrock Foodservice Warehouse
11.2020 - Current
Previous Job Title
Mcdonald's
08.2018 - 11.2020
Diploma -
Austin High School