Anthony Reynoso
Indio,California
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
General Manager
Extended Stay America
Palm Springs, CA
01.2024 - Current
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Performed administrative tasks such as payroll processing or updating employee records.
- Maintained relationships with vendors including catering services and travel agencies.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Collaborated with sales team on special promotions or packages for guests.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Organized meetings and events for corporate clients in the conference hall or banquet facility.
General Manager
Arrive Hotel Palm Springs
Palm Springs, CA
12.2019 - 01.2024
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Performed administrative tasks such as payroll processing or updating employee records.
- Maintained relationships with vendors including catering services and travel agencies.
- Reviewed financial statements and reports to assess operational performance against budget targets.
General Manager
Homewood Suites Hilton
Palm Desert, CA
12.2018 - 12.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
MBA - Business Administration And Management
Arkansas State University
Jonesboro, AR01-2019
Bachelor of Arts - Communication Studies
California State San Bernardino
San Bernardino, CA01-2016
Skills
- P&L Management
- Staff Supervision
- Project Management
- Quality Management
- Workflow Planning
- Account Management
- Customer Relationship Management
- Schedule Management
- Budgeting and cost control strategies
- Safety assurance
- Staff Motivation
Languages
Spanish
Professional
Timeline
General Manager
Extended Stay America
01.2024 - Current
General Manager
Arrive Hotel Palm Springs
12.2019 - 01.2024
General Manager
Homewood Suites Hilton
12.2018 - 12.2019
MBA - Business Administration And Management
Arkansas State University
Bachelor of Arts - Communication Studies
California State San Bernardino