Anthony Sabatucci
Wallingford,Connecticut
Summary
Accomplished Field Service Manager with expertise in service operations management and scheduling coordination at Allied Mechanical Services. Led a team of 16+ technicians, enhancing productivity and customer retention. Proficient in strategy development and health and safety compliance, with a proven track record of reducing service call times and optimizing resource allocation.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Field Service Manager
Allied Mechanical Services
06.2022 - Current
- Led team of up to 16+ service technicians in field activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced time to complete service calls and expertly retained key customers.
Service Technician
Eastern Refrigeration
04.2021 - 06.2022
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician
City Facilities Management
09.2019 - 04.2021
- Completed root cause analysis to identify issues, understand problems and implement corrective plans.
- Located and repaired leaks on individual units and large systems in grocery stores.
- Interpreted engineering blueprints and drawings to execute system diagnostics and repair.
- Maintained and fixed electrical and pneumatic controls, HVAC systems, Racks and Self contained equipment.
- Managed complex projects and maintained reputation for completing work on-time and under-budget.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
Service Technician
Allied Mechanical Services
04.2013 - 09.2019
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Certificate - Hvac/r
Penn Foster Career School
Scranton, PA05-2014
Skills
- Scheduling coordination
- Payroll management
- Field operations
- Service operations management
- Employee scheduling
- Strategy development
- Tool and equipment maintenance
- Creating estimates
- Customer billing management
- Health and safety compliance
- KPI tracking
Timeline
Field Service Manager
Allied Mechanical Services
06.2022 - Current
Service Technician
Eastern Refrigeration
04.2021 - 06.2022
Service Technician
City Facilities Management
09.2019 - 04.2021
Service Technician
Allied Mechanical Services
04.2013 - 09.2019
Certificate - Hvac/r
Penn Foster Career School
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