Anthony Tillman
Summary
Motivated Assistant General Manager with exceptional social skills, communication abilities and customer service background. Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Condado Tacos
2022.03 - Current
- Handled cash accurately and prepared deposits.
- Managed and responsible for monthly revenue of $52,000-$60,000
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversee inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Associate Manager
Cracker Barrel
2013.05 - 2022.02
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported 25+ employees to create strong workplace culture.
- Enhanced team productivity by implementing efficient project management strategies.
- Oversaw training and onboarding process for all newly hired employees
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Intern
Durham County Sheriff's Office
2017.01 - 2017.04
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Generated reports detailing findings and recommendations.
- Assisted in criminal investigations with defense attorney, case workers, and law enforcement officers
- Attended probationary court hearings
Intern
Jacksonville Police Department
2013.01 - 2013.05
- Supported law enforcement officer in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed routine traffic stops, arrests, and engaged in search and seizures.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12.2017
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Employee Scheduling
- Customer Relationship Management (CRM)
- Business operations knowledge
- Sales Techniques
- Google Drive
- Financial leadership ability
- Customer Service
- Effective leader
- Cost Control
- Proficient in Microsoft Office
- Revenue Generation
Timeline
Assistant General Manager
Condado Tacos
2022.03 - Current
Intern
Durham County Sheriff's Office
2017.01 - 2017.04
Associate Manager
Cracker Barrel
2013.05 - 2022.02
Intern
Jacksonville Police Department
2013.01 - 2013.05
Bachelor of Science - Criminal Justice
North Carolina Central University
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