Antione Hinton

Smoothie King

Bridgewater, NJ

03.2021 - Current

Developed and actualized customer service initiatives to decrease wait times.
Offered basic technical support for clients on wide range of company products.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Resolved concerns with products or services to help with retention and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Responded proactively and positively to rapid change.
Increased efficiency and team productivity by promoting operational best practices.
Managed timely and effective replacement of damaged or missing products.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Responded to customer calls and emails to answer questions about products and services.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Recommended products to customers, thoroughly explaining details.
Maintained up-to-date knowledge of product and service changes.
Provided ongoing guest service.