Antione Hinton
Raritan,New Jersey
Summary
Motivated customer service associate of 2 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Smoothie King
Bridgewater, NJ
03.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Offered basic technical support for clients on wide range of company products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Recommended products to customers, thoroughly explaining details.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
Education
High School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ 09.2019 - Current
Skills
Stocking and replenishing
Stock management
Retail store support
Timeline
Customer Service Associate
Smoothie King
03.2021 - Current
High School Diploma -
Bridgewater-Raritan High School
09.2019 - Current