ANTIONETTE WILLIAMS
Homestead,FL
Summary
Proven expertise in customer service and data entry, demonstrated through impactful roles at companies like Alorica. Excelled in complaint resolution and appointment scheduling, ensuring high customer satisfaction. Leveraged product knowledge to enhance service delivery, achieving significant improvements in customer engagement. Skilled in creating a secure environment, showcasing a blend of hard and soft skills critical for operational excellence.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Access2Care
Houston, TX
02.2022 - 02.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
Customer Service Representative
Alorica
Miami
01.2018 - 02.2024
- Maintained excellent customer service standards by adhering to company policies and procedures at all times.
- Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns
- Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Cross-trained and provided backup support for organizational leadership.
- Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
Security Officer
Allied Universal Security
Miami
03.2016 - 05.2018
- Ensured compliance with all applicable regulations and policies pertaining to residential security operations.
- Provided excellent customer service, fostering positive relationships with residents and property management.
- Enhanced residential security by conducting regular patrols and monitoring surveillance equipment.
- Contributed to an increased sense of community safety by engaging with residents during patrols, offering assistance when needed.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging threats relevant to residential security.
- Maintained accurate records of daily activities, incidents, and patrol details for review by management as needed.
- Developed strong rapport with community members through attentive listening, clear communication, and respectful interaction.
Education
HS Diploma -
Miami Killian Senior High
Miami, FLSkills
- Data Entry
- Complaint resolution
- Account updating
- Appointment Scheduling
- Product Knowledge
- Customer Service
Timeline
Medical Assistant
Access2Care
02.2022 - 02.2024
Customer Service Representative
Alorica
01.2018 - 02.2024
Security Officer
Allied Universal Security
03.2016 - 05.2018
HS Diploma -
Miami Killian Senior High